Admissions & Registration Representative

Paycom; Minot (ND); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Paycom is seeking an Admissions & Registration Representative in Minot, ND to support patient accounts and revenue cycle activities. The role involves registration, insurance verification, posting payments, and resolving account inquiries while maintaining confidentiality and data accuracy.

Collaboration with clinical and billing teams is essential to ensure smooth patient experiences. Ideal candidates will have strong customer service skills, attention to detail, and the ability to multitask in

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience required.
• Healthcare setting, public-facing role, or administrative environment preferred.

Responsibilities

• Register patients and process admissions, billing, and account resolution tasks as defined for the role.
• Verify demographic and insurance information; resolve discrepancies to support claims.
• Respond to inquiries with clear, respectful communication; balance and post financial transactions per procedures.
• Protect patient privacy and confidential information per privacy standards.
• Support reporting, audits, and revenue cycle process improvements.

Skills

Customer service

Attention to detail

Communication skills

Multitasking

Data entry

Education

High school diploma or equivalent

Tools

MS Office

EHR systems

Job description

Position Summary:The Admissions & Registration Representative supports business office and revenue cycle functions by accurately processing patient accounts, financial transactions, and related administrative data. Depending on assignment, this role may perform patient registration, verify insurance coverage, prepare or submit claims, post payments, and resolve account inquiries while maintaining strict data integrity and confidentiality standards. Working collaboratively with clinical teams, billing staff, and internal partners, the Admissions & Registration Representative helps ensure efficient workflows and clear communication throughout the patient experience. This position plays an important role in delivering courteous, solution-focused service to patients and payers within a structured, team-oriented environment that values accuracy, professionalism, and shared responsibility for high-quality operations.Key Responsibilities:Perform registration, billing, collections, scheduling, or account resolution activities as defined by the specific business office role.Verify demographic and insurance information, resolving discrepancies to support accurate claims processing and reimbursement.Respond to patient, family, payer, or internal inquiries with clear, respectful, and solution focused communication.Enter, reconcile, and balance financial transactions or account data according to departmental procedures.Protect patient privacy and financial information by following confidentiality, security, and compliance standards.Support departmental reporting, audits, and process improvement activities aimed at enhancing revenue cycle performance.Licenses and Certifications Required:NoneEducational Requirements:High school diploma or equivalent preferred.Experience Requirements:Customer service experience required.Previous experience in a healthcare setting, public facing role, or administrative environment preferred.Office/clerical experience preferred.Special Skills or Training Requirements:Strong computer and typing skills with attention to detail.Ability to communicate effectively in person and over the phone.Strong customer service, problem solving, and interpersonal skills.Ability to handle confidential and sensitive information professionally.Ability to multitask and work efficiently in a fast paced environment.Strong conflict resolution and decision making skills for handling patient concerns.Compliance with all privacy and confidentiality standards per Trinity Health’s policies.Physical Requirements:The Admissions & Registration Representative is primarily sedentary, requiring prolonged periods of sitting, keyboarding, and computer screen use with intermittent standing and walking. Light lifting of files, office supplies, or small equipment up to approximately 20 pounds may be required. The position requires adequate vision for reading and data review, fine motor skills for typing and computer work, and the ability to concentrate amid frequent interruptions and multiple priorities.Environmental Requirements:Work is performed primarily in an office or hybrid office/remote environment with frequent computer use, telephone communication, and collaboration with internal and external stakeholders. The environment includes typical office noise and interruptions, deadlines, and periods of concentration for analysis or data entry. Adherence to privacy, cybersecurity, and workplace safety policies is required, and occasional travel between sites or meetings may be necessary depending on the assignment.