Admissions Quality & Performance Manager (Fully Remote)

Colibri Group; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Mission-driven culture

Collaborative team

Professional development opportunities

Job summary

Colibri Group is seeking a quality-focused professional to shape admissions interactions through QA scorecards and data-driven coaching. You will review calls, emails, and texts, identify drop-offs, and guide teams to improve conversion while ensuring accurate customer journeys.

Collaborating with cross-functional partners, you will fix friction points and protect data integrity, leveraging HubSpot, Excel, and BI dashboards to drive actionable insights and measurable impact.

Qualifications

• Experience in admissions quality, contact-center QA, or customer experience.
• Practical CRM and reporting skills with HubSpot, Excel, and BI dashboards.
• A customer-first, evidence-driven approach to coaching and operational improvement.

Responsibilities

• Develop QA scorecards and review calls, emails, and texts to improve admissions interactions.
• Analyze performance data to identify drop-off points and coach teams for better conversion.
• Collaborate with cross-functional partners to fix journey friction and protect accuracy.

Skills

Admissions QA

Data analysis

Cross-functional collaboration

Customer experience

Tools

HubSpot

Excel

BI dashboards

Job description

• Develop QA scorecards and review calls, emails, and texts to improve admissions interactions.
• Analyze performance data to identify drop-off points and coach teams for better conversion.
• Collaborate with cross-functional partners to fix journey friction and protect accuracy.

What You'll Bring:

• Experience in admissions quality, contact-center QA, or customer experience.
• Practical CRM and reporting skills with HubSpot, Excel, and BI dashboards.
• A customer-first, evidence-driven approach to coaching and operational improvement.

Why You'll Love Working Here:

• Shape a growing quality function with visible impact on educator journeys.
• Work in a mission-driven culture built on Love, Joy, Boldness, Teamwork, and Curiosity.

Colibri Group

Colibri Group is a leader in online professional education, serving more than one million learners each year through trusted brands like Moreland University. Its culture emphasizes Love, Joy, Boldness, Teamwork, and Curiosity.