Admissions Navigator for Care Transitions

Willow Creek Healthcare Center in; Clovis (CA); On-site; USD 48,000 - 62,000; Full time

Job summary

Willow Creek Healthcare Center is seeking an Admissions Coordinator to support a smooth transition for new residents and families. You will assist the Admissions Coordinator and work with interdisciplinary teams to ensure efficient admissions processes.

The role requires strong communication, organizational skills, and experience in healthcare admissions, with a focus on documentation, verification, and patient-centered service.

Qualifications

• Experience in admissions, healthcare, or long-term care preferred.
• Knowledge of Medicare, Medicaid, and insurance verification.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and EHR systems.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Serve as the first contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments.
• Maintain accurate records per federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff for a seamless admission experience.
• Prepare admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to transfer information.
• Support marketing and outreach efforts as needed.

Skills

Admissions experience

Medicare/Medicaid knowledge

Communication skills

Microsoft Office

EHR systems

Confidentiality

Organizational skills

Tools

Microsoft Office Suite

Electronic Health Records (EHR)

Job description

Willow Creek Healthcare Center is seeking an Admissions Coordinator to support a smooth transition for new residents and families. You will assist the Admissions Coordinator and work with interdisciplinary teams to ensure efficient admissions processes.

The role requires strong communication, organizational skills, and experience in healthcare admissions, with a focus on documentation, verification, and patient-centered service.