Admissions Manager

Rehab Without Walls Neuro Rehabilitation; Huntersville (NC); Presencial; USD 62.000 - 83.000; Jornada completa

Descripción de la vacante

BrightSpring Health Services Corporation through Rehab Without Walls Neuro Rehabilitation seeks an Admissions Manager to oversee the admissions process from referral to acceptance, coordinating pre-screening assessments and collaborating with clinical teams and referral partners to place clients in appropriate rehabilitation services.

You will build relationships with insurers, manage payer negotiations, and lead a team to ensure compliant, timely intake while maintaining HIPAA standards.

Formación

• Bachelor’s Degree in Nursing or health care field; related admissions and medical insurance work experience considered in place of degree.
• Minimum of 3 years’ experience in rehabilitation or healthcare setting
• Strong knowledge of rehabilitation operations and third-party payer reimbursement
• Proficient data entry and computer skills including Microsoft Word and Excel
• Excellent negotiation, organization, problem-solving, decision making and communication skills
• Able to function with minimal supervision
• Effective and professional interpersonal, verbal, and written communication skills

Responsabilidades

• Receives/responds to incoming calls from referral sources/potential clients and consults with Director of Clinical Management to determine the Company’s ability to meet them.
• Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, preparation of case proposals and other related pre-admission paperwork.
• Oversees, directs and supervises field staff assigned in assisting with pre-screening process.
• Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements.
• Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures.
• Presents company’s services, interprets potential reimbursement options, and negotiates reimbursement levels with third party payer.
• Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client’s case.
• Develops/maintains knowledge of all services/resources provided by the Company and community resources; identifies alternatives when appropriate.
• Maintains relationships with referral sources and payer case managers; tracks satisfaction and conversion ratios; prepares reports for management.
• Participates in performance improvement activities and data collection for analysis.
• Implements/maintains, with upper management, processes to ensure compliance with policies, legal requirements and regulatory mandates.
• Adheres to HIPAA and Compliance programs; participates in growth planning and recruitment discussions.
• Performs duties of supervision for direct reports and participates in special projects.

Conocimientos

Negotiation

Organization

Problem solving

Communication

Educación

Bachelor’s Degree in Nursing or health care field

Herramientas

Microsoft Word

Excel

Descripción del empleo

Our Company

Rehab Without Walls Neuro Rehabilitation

Overview

Admissions Manager – Make a Difference from the Very First Step!

Are you passionate about building relationships, helping individuals access the care they need, and making a meaningful impact? As an Admissions Manager, you'll play a key role in connecting clients and families with life‑changing rehabilitation services.

You’ll oversee the admissions process from initial referral through acceptance, coordinate pre‑screening assessments, work closely with clinical teams and referral partners, and help ensure each client receives the right level of care. You’ll also build strong community relationships, collaborate with insurance providers, and support team growth and operational success.

If you’re a relationship‑builder with strong communication, leadership, and organizational skills who loves making a difference, we’d love to hear from you!

Join Rehab Without Walls and help people take the next step toward greater independence!

Responsibilities

• Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them.
• Completes all viable referrals by setting up and carrying out pre‑screening assessments, completion of pre‑screening reports, preparation of case proposals and other related pre‑admission paperwork (i.e., obtains authorization for payment, coordinates availability of an appropriate treatment team).
• Oversees, directs and supervises field staff assigned in assisting with pre‑screening process.
• Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate.
• Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures. Presents company’s services, interprets potential reimbursement options, and negotiates reimbursement levels with third party payer.
• Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case.
• Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community. Assists in identifying alternative community service sources when company solutions are not appropriate or available.
• Maintains relationships with standard referral sources and payer case managers. Contacts identified referral sources and seeks referrals as appropriate. Records outcome of calls and keeps the SAR informed. May assist CRM in other sales/marketing activities.
• Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios and provides summary reports to management at requested intervals.
• Participates in performance improvement activities. Ensures the collection of data for improvement analysis and prepares reports for management, as needed.
• Implements/maintains, with the up-line management, operational processes to ensure compliance with Company policies, legal requirements and regulatory mandates.
• Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices.
• Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs.
• Performs all duties inherent in a supervisory role for any direct reports.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Bachelor’s Degree in Nursing or health care field. Related admissions and medical insurance work experience of at least 5 years will be considered in place of degree.
• Minimum of 3-years’ experience working in rehabilitation or healthcare setting
• Strong knowledge of rehabilitation operations and third-party payer reimbursement
• Proficient data entry and computer skills including Microsoft Word and Excel
• Excellent negotiation, organization, problem‑solving, decision making and communication skills also required.
• Able to function in position with minimal supervision
• Effective and professional interpersonal, verbal, and written communication skills

About our Line of Business

Rehab Without Walls, an affiliate of BrightSpring Health Services, is a revolutionary neurorehabilitation program that moves individuals outside the walls of institutional settings and into their natural home and community environment through a continuum of care. It is designed to significantly help people who have primarily experienced a brain injury, spinal cord injury, or stroke/CVA through accident or illness regain functional capabilities. By providing care in the home, community, workplace, or school, Rehab Without Walls promotes greater health through the recovery process, all with industry‑leading outcomes that dramatically improve functional skills and independence for patients. For more information, please visit www.rehabwithoutwalls.com. Follow us on Facebook and LinkedIn.

Salary Range

USD $62,000.00 - $83,200.00 / Year