Admissions Liaison

First Atlantic Health Care; Portland (ME); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Vision insurance

401(k) matching

Job summary

Bridge Care & Community Connections is seeking an Admissions Liaison to be the face of our community. You will guide families, discharge planners, and seniors through admission, blending healthcare with insurance navigation to ensure a smooth entry into our care teams.

This hybrid role requires 3–5 years of clinical, marketing or customer service experience, strong knowledge of MaineCare/Medicare, and excellence in relationship building.

Qualifications

• 3 to 5 years of clinical, marketing/community relations, customer service, or case management experience.
• Must be able to write English legibly and clearly.

Responsibilities

• Drive Census Growth & Relationships: Build and maintain relationships with referral sources, hospitals, physicians, discharge planners, and community organizations; visit area hospitals and participate in vendor events.
• Be the First Guide & Clinical Reviewer: Respond to referrals, conduct clinical reviews and financial pre-screenings, contact patients and families to prepare for admission.
• Coordinate Seamless Transitions: Collaborate with the internal clinical team to meet resident needs and expedite admission flow including MDS data collection.
• Insurance, Tracking & Reporting: Verify payment sources, obtain insurance pre-certifications and authorizations, document referrals, maintain the Admission Log, monitor census and budgeted mix.
• Safety, Sanitation & Residents' Rights: Follow safety procedures, report hazards, and protect residents' rights, privacy, and dignified care.

Skills

Clinical experience

Marketing experience

Customer service

Case management

Education

Baccalaureate degree

Job description

Employment Status: Full-Time Pay Rate: 25 PayRate Interval: Hourly PayRate Max: 27 Shift: Days

This position is a hybrid position

Will be working closely with our hospital partners 2/3 days a week

RN or LPNs with strong clinical background

Experience with marketing and insurances preferred

Bridge Care & Community Connections: Admissions Liaison

Are you a relationship-builder who loves navigating complex puzzles to help people? We are looking for a dynamic Admissions Liaison to serve as the face of our community.

In this role, you aren't just filling beds—you are guiding families, hospital discharge planners, and seniors through one of life's most challenging transitions. You will blend the heart of healthcare with the strategy of sales and the technical knowledge of insurance navigation (MaineCare, Medicare, and commercial insurance) to ensure a seamless entry into our care teams while upholding our unwavering commitment to residents' rights, safety, and dignity.

Key Responsibilities & Essential Functions

• Drive Census Growth & Relationships: Build and maintain excellent relationships with referral sources, hospitals, physicians, discharge planners, and community organizations. Make regular visits to area hospitals and represent the facility at vendor fairs, expos, and marketing/sales functions.
• Be the First Guide & Clinical Reviewer: Respond rapidly to referral inquiries, conduct clinical reviews and financial pre-screenings of potential admissions, and contact patients and families to prepare them for admission.
• Coordinate Seamless Transitions: Work hand-in-hand with our internal clinical team to ensure we can safely and beautifully meet resident needs, expediting the admission flow through timely decision-making and data collection for MDS completion and care planning.
• Insurance, Tracking & Reporting: Verify payment sources, obtain insurance pre-certifications and authorizations, document referrals, maintain the Admission Log, and monitor daily census and mix goals per facility budget.
• Safety, Sanitation & Residents' Rights: Follow all safety precautions, report hazards promptly, and treat all residents fairly with kindness, dignity, and respect, ensuring their right to privacy, participation in care decisions, and choice of doctor.

Schedule & Travel

• Schedule: Professional schedule supporting admissions and community outreach.
• Travel: Local travel required within our regional catchment area for hospital visits, networking, and community events.

What We Are Looking For

• Experience & Education: 3 to 5 years of clinical, marketing/community relations, customer service, or case management experience (Baccalaureate degree preferred). Must be able to write the English language in a legible and understandable manner.
• Insurance & Technical Savvy: Strong foundational knowledge of Medicare, commercial insurance, and MaineCare guidelines, along with the ability to nimbly operate basic office machines and computer software.
• The Sales & Relationship Mindset: A proven track record of building referral networks, deep familiarity with regional Maine healthcare networks, excellent organization, and the ability to manage competing priorities.
• Core Traits: Exceptional customer service, tact, and a willingness to work harmoniously with both professional and non-professional personnel while embracing new methods and principles.
• Compensation & Wellness: Competitive salary and comprehensive health, dental, and vision insurance.
• Financial Security & Time Off: 401(k) matching program and generous Paid Time Off (PTO) to enjoy everything our beautiful state has to offer.

Step into a high-impact, relationship-driven role where your strategic outreach and compassionate guidance change lives. If you are a dedicated professional ready to connect patients with the care they deserve.