Admissions / Intake Coordinator - 12 pm - 8:30 pm

Farley Center; Williamsburg, Northern (VA, KY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Tuition Assistance

Medical, Dental & Vision after 30 days

Flex Pay - Daily pay option

PTO package

Job summary

The Farley Center in Williamsburg, Virginia is seeking an Admissions / Intake Coordinator for the 12 pm–8:30 pm shift with rotating on-call evenings and weekends. Responsibilities include phone triage, pre-registration, insurance verification, and coordinating with referral sources to support timely admissions.

The role maintains the front-desk environment, documents all activities in the CRM, and collaborates with admissions and clinical teams to ensure quality service for clients and families.

Qualifications

• Requires high school diploma or equivalent.
• Bachelor's degree preferred in social work, psychology, counseling, or related field.
• Experience in healthcare admissions preferred (1+ year).
• Knowledge of insurance verification and pre-registration processes.

Responsibilities

• Conduct pre-admission assessments and intake.
• Triage phone calls and address requests for services.
• Verify insurance benefits and coordinate with referral sources.
• Document all activities in the CRM system daily.
• Maintain front-desk environment and provide excellent service to clients and families.
• Coordinate with admissions and clinical staff to ensure timely admissions.

Skills

Phone triage

Pre-registration

Insurance verification

Front desk communication

Education

Bachelor's degree in social work or related field

Tools

CRM system

Job description

Admissions / Intake Coordinator - 12 pm - 8:30 pm | The Farley Center | Williamsburg, Virginia

About the Job

This position has a rotating on call schedule for evening and weekends, and also a department rotation for weekend shifts.

Purpose Statement

The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.

Roles and Responsibilities

• $22-28 Base Pay + Shift differentials
• Full-time (10a-6p, rotating on call evenings/weekends, and rotating department weekend hours)
• Tuition Assistance
• Benefits - Medical, Dental & Vision after 30 days
• Flex Pay - Daily pay option
• PTO package
• Much more!

ESSENTIAL FUNCTIONS

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met.
• Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals, Responds and reacts to the needs of referred clients.
• Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.
• Decides which Interventionist and facility to recommend, the dates, and the travel.
• Works closely with other department as well as external parties to ensure the timely admission of clients.
• Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system.
• Maintains all the documentation involved with the admissions process.
• Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.

Education / Experience / Skill Requirements

High School Diploma or equivalent required.

Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.

One or more years' experience in healthcare admissions preferred.

Preferably in the mental health or substance use disorder field.

Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.

Knowledge of community resources.

Outstanding interpersonal and interviewing and assessment skills.

Skill in telephone etiquette and paging procedures.

Licenses / Designations / Certifications

CPR certification and de-escalation training required (training available upon hire and offered by facility).

First aid may be required based on state or facility requirements.

Supervisory Requirements

This position is an Individual Contributor.

Why The Farley Center?

The Farley Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

The Farley Center is an EOE.

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.