Admissions / Intake Coordinator - 12 pm - 8:30 pm

The Farley Center; Williamsburg (VA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Tuition Assistance

Medical, Dental & Vision after 30 days

Flex Pay - Daily pay option

PTO package

Job summary

The Farley Center in Williamsburg, VA is seeking an Admissions / Intake Coordinator to support the front desk, handle phone triage, and manage pre-registration and insurance verification. The role operates 12:00 pm–8:30 pm with rotating on-call evenings and weekends.

Responsibilities include coordinating with providers, documenting activities in the CRM, and ensuring timely admissions while maintaining a first-impressions environment.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree in social work, psychology, counseling, or related field preferred.
• One or more years' experience in healthcare admissions preferred.
• Preferably in mental health or substance use disorder field.
• Experience in client assessment, referral, treatment planning and communication with external review organizations.

Responsibilities

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met.
• Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads discussions with referral sources for client support and business development.
• Assesses family needs for mediation, sober escort and intervention and determines resources to contact.
• Decides which Interventionist and facility to recommend, dates, and travel.
• Works with other departments and external parties to ensure timely admission of clients.
• Documents daily all activities, contacts, appointments, and events in the CRM system.
• Maintains all documentation involved with the admissions process.
• Verifies insurance benefits for all clients on private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates.

Skills

Interpersonal skills

Telephone etiquette

Communication skills

Education

High School Diploma

Bachelor’s Degree (preferred)

Job description

Admissions / Intake Coordinator - 12 pm - 8:30 pm | The Farley Center | Williamsburg, Virginia

About the Job

This position has a rotating on call schedule for evening and weekends, and also a department rotation for weekend shifts.

Purpose Statement

The Intake Coordinator is responsible for establishing and maintaining a first- impressions environment at the facility front desk. Duties include phone triage, addressing requests for services and performing client call backs and documents all call activities. Answers inquiry calls about facility services and availability, performs pre-registration, verifies insurance eligibility, and coordinates with the insurance company. Facilitates assessment and/or intake to facility services when appropriate. Provides administrative support to the department of admissions, ensuring the quality of service to clients and their families.

Roles and Responsibilities

• $22-28 Base Pay + Shift differentials
• Full-time (10a-6p, rotating on call evenings/weekends, and rotating department weekend hours)
• Tuition Assistance
• Benefits - Medical, Dental & Vision after 30 days
• Flex Pay - Daily pay option
• PTO package
• Much more!

ESSENTIAL FUNCTIONS

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met.
• Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals, Responds and reacts to the needs of referred clients.
• Assesses family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.
• Decides which Interventionist and facility to recommend, the dates, and the travel.
• Works closely with other department as well as external parties to ensure the timely admission of clients.
• Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system.
• Maintains all the documentation involved with the admissions process.
• Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.

Education / Experience / Skill Requirements

High School Diploma or equivalent required.

Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.

One or more years' experience in healthcare admissions preferred.

Preferably in the mental health or substance use disorder field.

Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.

Knowledge of community resources.

Outstanding interpersonal and interviewing and assessment skills.

Skill in telephone etiquette and paging procedures.

Licenses / Designations / Certifications

CPR certification and de-escalation training required (training available upon hire and offered by facility).

First aid may be required based on state or facility requirements.

Supervisory Requirements

This position is an Individual Contributor.

Why The Farley Center?

The Farley Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

The Farley Center is an EOE.

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.