Admissions & Guest Experience Host

WonderWorks Attraction; Pigeon Forge (TN); On-site; USD 17,000 - 19,000; Full time

Job summary

Qualifications

• Excellent customer service and communication abilities.
• Observational skills to ensure guest safety and needs.
• Basic math skills to make change and handle transactions.
• Ability to stand/walk for long periods and lift up to 25 pounds.
• Willingness to work nights, weekends, holidays, and varying weather conditions.
• Sales experience in themed entertainment is preferred.

Responsibilities

• Greet, welcome, and interact with guests entering and exiting the attraction.
• Answer guest questions and provide exceptional customer service.
• Process transactions at point-of-sale with accurate cash handling in a high-volume environment.
• Upsell add-ons such as combo tickets, souvenir books, and shows when applicable.
• Answer phones and direct calls to the appropriate department.
• Maintain a clean and organized front-of-house area.
• Perform other duties as assigned.

Skills

Customer service

Communication

Observational skills

Mathematical ability

Physical stamina

Shift flexibility

Sales experience

Job description