Admissions Front Desk Student Worker

East Stroudsburg University; United States; On-site; USD 14,000 - 19,000; Part time

Job summary

East Stroudsburg University is seeking an Admissions Front Desk Student Worker to support daily operations in the Admissions Office. Responsibilities include handling walk-ins, calls, data entry, mail processing, and advising students on admissions steps.

Requirements include being a full-time ESU student with a 2.5 GPA, good standing, basic computer skills, and FERPA awareness. Position requires at least 10 hours per week and pays $12 per hour.

Qualifications

• Be enrolled at ESU as a full-time student.
• Maintain a 2.5 cumulative and semester GPA.
• Be in good academic and judicial standing.
• Basic computer skills and knowledge.
• Ability to professionally interact with customers in the role at all times.
• Customer service, communication and phone skills.
• Knowledge of campus, events, offices, and offerings.
• Comfortable working in a fast-paced environment.
• Must be able to work at least 10 hours a week.
• Understanding of FERPA.

Responsibilities

• Assist with outbound calls, answer incoming calls, screen telephone calls, assist with walk-ins.
• Data entry and filing.
• Process incoming mail.
• Occasional day/weekend events.
• Complete occasional campus wide errands.
• Assist with the organization and upkeep of the office.
• Assist with office supply inventory.
• Assist with advising students and their families on necessary steps for completing admissions forms, registering for events, and logging into their portals.
• Assist the Admissions Office with processing admissions forms for potential students.
• Interacting with students via email and phone, addressing any questions or concerns.
• Must maintain confidentiality working with highly sensitive information.

Skills

Customer service

Communication

Phone skills

Professional interaction

FERPA awareness

Basic computer skills

Education

Be enrolled as a full-time student at ESU

GPA 2.5 (cumulative and semester)

Good academic and judicial standing

Job description

Admissions Front Desk Student Worker

Admissions Front Desk Workers are responsible for assisting dailyoperations of the Admissions Office. This includes assisting the front ofhouse operations, and are expected to assist with walk-ins, phone calls, basicprocessing tasks, data entry, and supporting the Assistant Directors with dailytasks.

Responsibilities:

• Assist with outbound calls, answer incoming calls, screen telephone calls, assist with walk-ins.
• Data entry and filing.
• Process incoming mail.
• Occasional day/weekend events.
• Complete occasional campus wide errands.
• Assist with the organization and upkeep of the office.
• Assist with office supply inventory.
• Assist with advising students and their families on necessary steps for completing admissions forms, registering for events, and logging into their portals.
• Assist the Admissions Office with processing admissions forms for potential students.
• Interacting with students via email and phone, addressing any questions or concerns.
• Must maintain confidentiality working with highly sensitive information.

Qualifications:

• Be enrolled at ESU as a full-time student.
• Maintain a 2.5 cumulative and semester GPA.
• Be in good academic and judicial standing.
• Basic computer skills and knowledge.
• Ability to professionally interact with customers in the role at all times.
• Customer service, communication and phone skills.
• Knowledge of campus, events, offices, and offerings.
• Comfortable working in a fast-paced environment.
• Must be able to work at least 10 hours a week.
• Understanding of the Family Educational Rights to Privacy ACT (FERPA).

Compensation:

$12 per hour

Employment Eligibility & University Commitment:

Must be at least 18 years old and have English literacy skills.

Employment with ESU is contingent on the selected candidate passing a thorough background check that includes: FBI fingerprinting, PA Child Abuse, and employment/degree verifications. We are proud ESU is an equal-opportunity employer. For more information on President Long's 10-point plan, click here: https://www.esu.edu/president/10-action-plan.cfm