Admissions Excellence & Performance Lead

Colibri Group; Oregon; Hybrid; USD 70,000 - 95,000; Full time

Job summary

Colibri Group is a leader in online professional education, serving more than one million learners annually across trusted brands. Moreland University helps educators pursue teacher certification and advanced degrees through collaborative, technology-enabled learning.

The admissions experience guides prospective educators toward confident decisions. This role ensures high-quality admissions interactions, coaches teams with actionable feedback, and analyzes conversion to improve enrollment

Qualifications

• Experience in admissions quality, contact-center QA, or customer experience.
• Ability to review calls or written communications and coach teams.
• Demonstrated improvement in conversion, response time, or quality.

Responsibilities

• Own admissions interaction quality with QA scorecards and AI-assisted review.
• Coach and calibrate admissions team performance with leadership.
• Analyze inquiry-to-enrollment metrics across direct and partner channels.
• Use dashboards to track lead response time, stage progression, and yield.
• Identify friction points and partner across departments to fix them.

Skills

Admissions quality

Coaching through evidence

Operational improvement

CRM & reporting

Customer-centric judgment

Cross-functional collaboration

Clear communication

Education

Bachelor's degree in business/analytics/education

Tools

HubSpot

Excel

Power BI

Tableau

Gong/Observe.AI

Qualtrics/Medallia

Job description

Colibri Group is a leader in online professional education, serving more than one million learners annually across trusted brands. Moreland University helps educators pursue teacher certification and advanced degrees through collaborative, technology-enabled learning.

The admissions experience guides prospective educators toward confident decisions. This role ensures high-quality admissions interactions, coaches teams with actionable feedback, and analyzes conversion to improve enrollment