Admissions Engagement Specialist

ECPI University; Virginia Beach (VA); On-site; USD 25,000 - 26,000; Full time

Job summary

ECPI University in Virginia Beach, VA is seeking an enthusiastic Admissions/Outreach Specialist to engage prospective students by phone, text, and email, schedule campus visits, and provide outstanding service. You will maintain detailed records and follow ethical guidelines while promoting ECPI's programs.

The role requires flexible scheduling, including nights and weekends, with a focus on high-volume outreach and accurate data management.

Qualifications

• Bachelor’s degree preferred.
• Experience in phone sales, including appointment setting and follow-up skills.
• Data base entry and reporting or CRM system experience.
• Three to five years of successful work experience with heavy customer service interaction.

Responsibilities

• Make timely initial contact with prospective students who express interest in ECPI University or our programs.
• Communicate with prospective students by telephone, text messaging or e-mail to schedule appointments for on-campus visits.
• Provide excellent customer service to prospective students through consistent and effective outreach and follow-up.
• Maintain accurate and complete records of all contacts and activities with prospective students.
• Adhere to a strict code of ethics and comply with all ECPI University policies and procedures, state and federal laws and accrediting body regulations.
• Demonstrate knowledge of University programs, policies and procedures.
• Other duties as assigned.

Skills

Phone sales

Appointment setting

Customer service

Communication skills

Follow-up skills

Telephone outreach

Record keeping

Independent work

Education

Bachelor’s degree preferred

CRM system experience

Job description

ECPI University in Virginia Beach, VA is seeking an enthusiastic Admissions/Outreach Specialist to engage prospective students by phone, text, and email, schedule campus visits, and provide outstanding service. You will maintain detailed records and follow ethical guidelines while promoting ECPI's programs.

The role requires flexible scheduling, including nights and weekends, with a focus on high-volume outreach and accurate data management.