Admissions Director - Full-Time: Drive Census & Partnerships

Medical Hill Healthcare Center; Oakland (CA); On-site; USD 48,000 - 62,000; Full time

Job summary

Medical Hill Healthcare Center in Oakland, CA, is seeking an experienced Admissions Director for a full-time, hourly role. You will lead the Admissions Department, drive census growth, and build relationships with hospitals, physicians, social workers, and discharge planners to support facility growth.

The position emphasizes strong communication, organization, and customer service skills to ensure a smooth, welcoming admission experience for residents and families. DOE applies to compensation.

Qualifications

• Previous experience in healthcare admissions, preferably in a skilled nursing or post-acute care facility.
• Strong communication, organization, customer service, and relationship-building skills.
• Ability to coordinate multiple admissions and priorities in a fast-paced environment.
• Knowledge of insurance verification, admission documentation, and patient intake procedures.
• Experience developing relationships with hospital discharge planners, physicians, social workers, and other referral sources is preferred.
• Understanding of census development, referral management, and healthcare marketing is highly desirable.

Responsibilities

• Oversee and coordinate the daily operations of the Admissions Department to meet facility census goals.
• Manage the admissions process to ensure a smooth, professional, and welcoming experience for residents, families, and staff.
• Review prospective admissions to determine eligibility and appropriateness based on facility admission criteria and available services.
• Coordinate with the Director of Nursing, case managers, and other department leaders to ensure appropriate admissions and continuity of care.
• Obtain, review, and verify patient applications, medical records, insurance information, and other required documentation.
• Verify insurance benefits and financial coverage to ensure admissions meet facility requirements.
• Complete admission paperwork, financial responsibility forms, and resident intake documentation accurately and timely.
• Coordinate bed assignments, maintain accurate bed availability records, and communicate updates to the appropriate team members.
• Arrange necessary services and resources to support resident transitions, including transportation and social support.
• Build and maintain strong relationships with physicians, hospital discharge planners, social workers, case managers, and other referral partners to increase admissions and support census growth.
• Maintain a thorough understanding of facility services and communicate available care options to prospective residents, families, and referral sources.
• Participate in daily stand-up meetings and collaborate with interdisciplinary teams to address admissions needs.
• Assist with planning and participating in outreach events, health fairs, educational programs, and other marketing initiatives.
• Maintain resident confidentiality and comply with HIPAA requirements and applicable regulations.
• Follow facility policies and procedures, including infection prevention, emergency preparedness, fire safety, and evacuation protocols.
• Participate in ongoing professional development and complete additional duties and projects as assigned.

Skills

Communication skills

Organization

Customer service

Relationship-building

Problem-solving

Job description

Medical Hill Healthcare Center in Oakland, CA, is seeking an experienced Admissions Director for a full-time, hourly role. You will lead the Admissions Department, drive census growth, and build relationships with hospitals, physicians, social workers, and discharge planners to support facility growth.

The position emphasizes strong communication, organization, and customer service skills to ensure a smooth, welcoming admission experience for residents and families. DOE applies to compensation.