Admissions Director

Encore Healthcare Services; Wilmington (DE); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Encore Foulk is seeking an Admissions Director to lead patient intake and enrollment, ensuring efficient operations and compassionate service. The role requires supervising the admissions team, managing scheduling, verification, and billing while maintaining HIPAA compliance and accurate EHR handling.

You will partner with clinical staff to ensure smooth patient flow from admission through discharge, motivate staff, and drive continuous improvement in clinic operations.

Qualifications

• Experience supervising staff in a medical office or healthcare setting.
• Strong knowledge of medical office management and HIPAA.
• Familiarity with major EHR systems (Epic, eClinicalWorks, Dentrix, Eaglesoft).
• Proven ability to improve patient flow and service quality.

Responsibilities

• Lead and supervise the admissions team with coaching and evaluations.
• Oversee scheduling, registration, insurance verification, and billing.
• Ensure HIPAA compliance and accurate EHR data handling.
• Collaborate with clinical staff to optimize patient flow from admission to discharge.
• Manage budget, resources, and departmental performance metrics.
• Implement best practices for patient management software and processes.
• Maintain excellent customer service and professional patient engagement.

Skills

Supervisory experience

Team leadership

Managerial communication

HIPAA compliance

Healthcare operations

Tools

Epic EHR

eClinicalWorks

Dentrix

Eaglesoft

PCC

Job description

Encore Foulk is seeking a dynamic and highly organized Admissions Director to lead our patient intake and enrollment processes within our community.

This pivotal role involves overseeing the entire admissions operation, ensuring compliance with healthcare regulations, managing a dedicated team, and optimizing patient flow to deliver exceptional service. The ideal candidate will possess extensive experience in healthcare management, medical office administration, and team supervision, with a strong focus on efficiency, accuracy, and compassionate patient engagement. Join us to drive excellence in healthcare access and contribute to a welcoming environment where every patient feels valued from the moment they walk through the door.

Responsibilities

• Lead and supervise the admissions team, providing guidance, training, and performance evaluations to ensure high standards of patient service and operational efficiency.
• Oversee the management of electronic health records (EHR) systems such as Epic, eClinicalWorks, Dentrix, or Eaglesoft to ensure accurate and secure patient data handling.
• Coordinate patient scheduling, registration, insurance verification, and billing processes while maintaining compliance with HIPAA and other health regulation policies.
• Implement best practices for patient management software and EMR/EHR systems to streamline workflows and improve patient experience.
• Monitor fiscal aspects of the admissions department, including budgeting, financial management, and resource allocation to optimize operational costs.
• Collaborate with clinical staff to ensure smooth patient flow from admission through discharge while managing acute care or hospital experience requirements as needed.
• Maintain compliance with healthcare regulations such as JCAHO standards and utilization management protocols while ensuring staff adherence to medical terminology and medical records policies.
• Foster excellent customer service by addressing patient inquiries promptly and professionally while managing complex medical administrative support tasks.
• Develop strategies for continuous improvement in clinic operations, staff development, and practice management initiatives aligned with healthcare practice management standards.

Experience

• Proven supervisory experience in a medical office or healthcare setting with demonstrated leadership in managing teams as a healthcare practice manager.
• Extensive knowledge of medical office management system, PCC.
• Strong background in healthcare management encompassing fiscal management, budgeting, medical billing, compliance regulations (HIPAA), and health regulation policy knowledge.
• Experience working within hospital or acute care environments is highly desirable; veterinary or managed care experience is a plus.
• Familiarity with medical terminology, medical records management, and electronic health records (EHR) systems is essential for success in this role.
• Demonstrated ability to communicate effectively across teams using managerial communication skills while fostering a positive work environment.
• Prior experience in office management within healthcare practices that emphasize customer service excellence and staff supervision.

Join us as an Admission's Director to lead our efforts in delivering seamless patient access while fostering a supportive environment for both staff and patients alike!

Must have previous coordinator or director experience.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

This organization does not discriminate in hiring or employment on the basis of ancestry, race, color, religion, national origin, sex, sexual orientation, age, military status, veteran status, or disability. No question on the application is intended to secure information to be used for such discrimination. This application will be given every consideration, however its receipt does not imply employment for the applicant.