Admissions Director

Hayward Post Acute; Hayward (CA); On-site; USD 77,000 - 79,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Growth Opportunities

Referral Bonus Program

Job summary

Hayward Post Acute is hiring an Admissions Director to join our committed team. In this role, you will oversee the customer flow process, managing referrals and admissions while ensuring excellent customer service.

The ideal candidate will have a minimum of three years' healthcare experience and be skilled in customer service and sales. We offer competitive wages, great benefits, and a nurturing work environment that emphasizes person-centered care.

Qualifications

• Minimum of three years' experience in a healthcare setting.
• Ability to adjust work schedule based on centers’ business needs.

Responsibilities

• Manage customer flow process, including referrals and admissions.
• Ensure positive admission experience for customers and families.
• Coordinate tours and sales process with customers and families.
• Train and schedule the Center Admissions Team.
• Maintain comprehensive documentation of customer data.

Skills

Healthcare experience

Customer service

Sales

Education

2 years college in healthcare administration

Tools

Microsoft Office

Job description

Are you looking for your new career? We are now hiring an Admissions Director to be the newest member of our awesome team!
Now Hiring ForSalary Range: $76,971.84-$79,043.04 annual.
Are you ready to contribute to a team, committed to excellent customer service and dedicated to each individual’s unique talent?
If Yes, How You Will Contribute To The Team
As the Admissions Director, you will manage the center customer flow process, (referrals and admissions) including community sales, referral management, and admission sign-in, through post-admission utilizing the Core Operating System (PCC). You will help meet census goals by working with the center’s interdisciplinary team and HealthCare Area entities to coordinate customer flow into and through the nursing center. You will guide the center sales program which ensures strong customer, referrer, and payor satisfaction; appropriate market penetration; positive public image; maximization of center QMix and Average Daily Census (ADC) goals.

• Assess inquiries when necessary and respond to referrers based on protocol, communicate admission decision and ensure positive admission experience for customer and family.
• Ensure an immediate response to CareLine, phone, fax, and walk-in inquiries and referrals and notifiy Administrator, RDSM and CareLine Manager of barriers.
• Coordinate tours and sales process with customers, families and referrers, either personally or through Admissions Designee.
• Conduct follow-up on all inquiries which have not yet been converted to admissions.
• Identify, train, and schedule the Center Admissions Team.
• Ensure proper completion, signing and distribution of paperwork in accordance with Admission Sign-In policy and procedure.
• Meet with family and customers upon admission and ensure appropriate preparation of room and introduction to nursing staff on unit.
• Ensure comprehensive and accurate gathering and documentation of customer data in PCC which will enhance appropriate placement and coordination within a HealthCare Center.
• Maintain thorough knowledge of medical, social and financial information relating to Elder Care.
• Work with Administrator/Regional Director of Sales and Marketing and appropriate staff to ensure consistent, effective admissions, discharge and transfer meetings.
• Review performance statistics including customer flow, pending and lost inquiries, denials, hospital discharges and sales activity.
• Facilitate sales opportunities for referring hospitals by identifying, initiating, nurturing and maintaining contact with physicians, social workers, discharge planners as it relates to individual center as well as center cluster; work with Administrator and Regional Marketing to follow up, as needed.
• Stay abreast of services available within the center and throughout Health Care in order to serve as liaison with the center to hospital discharge planners, utilization review nurses, physicians, and other professionals to assist in efficient use of center and alternate care setting within HealthCare.
• Develop and implement long-range and short-term sales plans.
• Coordinate and participate in presentations about the center or other appropriate healthcare topics to hospitals, physicians, and other potential referral sources.
• Put Customer Service First: Ensure that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights.

Must Have

• Minimum of three (3) years' experience in a healthcare setting.
• Ability to adjust work schedule based on centers’ business needs, specifically incoming admissions.

Nice To Have

• Minimum of two (2) years college education in the field of health care administration, business management, and/or marketing or public relations preferred.
• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Who We Are

• We believe in cultivating a family culture and thrives on person-centered care. While building a positive culture focused on a shared vision, trust, communication and collaboration, our mission is to provide compassionate, quality care that focuses on the unique needs of our residents and families.

How We Shine

• Teamwork
• Creativity
• Respect
• Appreciation
• Honesty
• Integrity

What makes us special?

• Competitive Wages!
• Great benefits – Medical, dental, and vision coverage
• Growth Opportunities
• Continuing Education / Training Opportunities
• Referral Bonus Program

Equal Opportunity Employer
All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, veteran or disability status, or any other characteristic protected by law.
Pay Transparency Statement
Compensation for roles varies depending on a wide array of factors including but not limited to the location, role, skill set and level of experience. As required by state or local law, we provide a reasonable pay scale to include the hourly or salary range that we reasonably expect to pay for roles, as stated above.
Keywords: Admissions, Sales, Business Development, Healthcare, Skilled Nursing, Care Center, SNF, long term care, mental health