Admissions Counselor (West Coast Hub)

Clementine; Miami (FL); Remote; Full time

Job summary

An established industry player in mental health treatment is seeking a dedicated Admissions Counselor to join their remote team. This role involves conducting intake assessments, maintaining communication with clients and families, and collaborating with clinical staff to ensure a smooth admission process. The ideal candidate will possess a Bachelor's degree in Social Work or a related field, or an RN/LPN license, along with exceptional customer service and multitasking skills. Join a forward-thinking organization that values comprehensive care and offers a supportive work environment with competitive compensation and a range of benefits to prioritize your well-being and professional growth.

Benefits

Medical, dental, and vision insurance

Retirement plan

Company-paid life insurance

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid time off

Professional development opportunities

Qualifications

• Bachelor's degree in Social Work or related field is required.
• Excellent customer service skills and multitasking abilities.

Responsibilities

• Conduct initial intake assessments and maintain a caseload of prospective clients.
• Coordinate admission dates with admissions/program staff.

Skills

Customer Service Skills

Multitasking

Professionalism

Empathy

Sales-oriented Mindset

Education

Bachelor's Degree in Social Work

RN or LPN License

Tools

Salesforce

EMR/EHR

Job description

Grow with us!

Admissions Counselor (West Coast Hub)

Monte Nido

Remote

Pacific Standard Time

Tuesday- Saturday

Monte Nido has been delivering treatment for eating disorders for over two decades. Our programs offer a model of treatment that blends medically sophisticated care with a personalized treatment approach. Our work is grounded in evidence-based strategies for adults and adolescents suffering from eating disorders. We work from a multi-disciplinary treatment team approach while integrating state-of-the-art medical, psychiatric, nutritional, and clinical strategies to provide comprehensive care within an intimate home setting.

This position is responsible for performing clerical duties assigned in accordance with the office procedures and may include a combination of answering telephones, completing and mailing documents, scheduling, typing or word processing, office machine operation, and filing. This position also includes the coordination of intake assessments and interrelationships with site staff and outside organizations.

Pay: $23.51-$31.97 (depending on experience)

Total Rewards:

Discover a rewarding career with us and enjoy an array of comprehensive benefits! We prioritize your success and well-being, providing:

• Competitive compensation
• Medical, dental, and vision insurance coverage (Benefits At a Glance)
• Retirement
• Company-paid life insurance, AD&D, and short-term disability
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid time off
• Professional development
• And many more!

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Responsibilities Include:

• Conduct initial intake assessments and maintain caseload of prospective clients.
• Forward clinical/medical documentation for review by registered nurses (RNs) or medical doctors (MDs).
• Collaborate with Evaluation Clinicians as necessary.
• Maintain continuous communication with clients, families, and referring hospitals/programs.
• Foster collaboration with the outpatient team.
• Coordinate admission dates in conjunction with admissions/program staff.
• Perform other duties as assigned.

Qualifications:

• Bachelor's Degree in Social Work or related field required, RN or LPN license accepted in lieu of degree
• Excellent customer service skills
• Demonstrates professionalism, patience, and empathy
• Proficient in multitasking
• Excellent computer skills including typing keyboard expectations
• Exhibits a sense of urgency and a sales-oriented mindset
• Experience in mental health field preferred
• Experience with Salesforce and EMR/EHR preferred