Admission Services Representative I - UG - 991896

Nova Southeastern University; Fort Lauderdale (FL); On-site; USD 42,706,000 - 49,594,000; Full time

Benefits offered by this job

Tuition waiver

Retirement plan

Medical and dental plans

Job summary

Nova Southwestern University (NSU) seeks a detail‑oriented enrollment support specialist to guide prospective students from inquiry to enrollment. You will handle applications, verify credentials, and collaborate with admissions, financial aid, and advisers to ensure a smooth transition.

Responsibilities include data entry, maintaining records, answering inquiries, and assisting with events like open houses to promote NSU programs.

Qualifications

• Basic knowledge of MS Office Suite (Outlook, Word, Excel).
• Clerical - working knowledge of administrative procedures and records.
• Customer service - needs assessment and meeting quality standards.
• English language - grammar and spelling proficiency.

Responsibilities

• Assist in completing applications and enrollment documents.
• Review applications by analyzing credentials and transcripts.
• Collaborate with admissions, academic advisers, and financial aid to yield conversion.
• Participate in educational fairs and open houses to present NSU programs.
• Input and verify data in computer systems to support enrollment processes.
• Maintain data integrity and confidentiality of student records.
• Answer inquiries and provide information about NSU services.
• Sort, classify and organize materials for easy retrieval.

Skills

MS Office Suite

Customer service

English proficiency

Time management

Communication

Reading comprehension

Active listening

Education

High School Diploma or equivalent

Tools

MS Office

Job description

We are excited that you are considering joining Nova Southwestern University!

Nova Southwestern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southwestern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southwestern University.

Primary Purpose

Supports enrollment objectives by providing superior customer service to prospective students from point of inquiry through enrollment, resulting in enhanced student engagement and retention.

Job Category

Non-Exempt

Hiring Range

$16.00 per hour/$31,200.00 annually

Pay Basis

Hourly

Subject to Grant Funding?

No

Essential Job Functions

• 1. Provides assistance in completing application and enrollment documents.
• 2. Reviews student applications by analyzing credentials, computing GPAs, reviewing support documents such as transcripts, and preparing application packages for admissions decisions.
• 3. Collaborates with admissions colleagues, academic advisers, financial aid officers, and residential life personnel to create an effective yield team and ensure a smooth transition from inquiry to enrolled student status.
• 4. Participates in promotional activities, including educational fairs, career days, open houses, or special events to present programs to prospective students.
• 5. Inputs status of significant admission decisions into database.
• 6. Maintains student data integrity and confidentiality.
• 7. Sorts or classifies information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
• 8. Compiles, sorts and verifies the accuracy of data before it is entered.
• 9. Compares data with source documents, or re-enters data in verification format to detect errors.
• 10. Stores completed documents in appropriate locations.
• 11. Inputs data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval.
• 12. Locates and corrects data entry errors, or reports them to supervisors.
• 13. Answers questions about records or files.
• 14. Keeps records of materials filed or removed, using logbooks or computers and generate computerized reports.
• 15. Answers telephones, directs calls, and takes messages.
• 16. Greets persons entering establishment, determines nature and purpose of visit, and directs or escorts them to specific destinations.
• 17. Provides information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• 18. Collects, sorts, distributes, or prepares mail, messages, or courier deliveries.
• 19. Orders and dispenses supplies.
• 20. Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• 21. Uses computers for various applications, such as database management or word processing.
• 22. Performs administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers.
• 23. Completes special projects as assigned.
• 24. Performs other duties as assigned or required.

Job Requirements

Required Knowledge, Skills, & Abilities

Knowledge:

• 1. Basic knowledge of MS Office Suite (Outlook, Word and Excel).
• 2. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• 3. Customer and Personal Service - Working knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.
• 4. English Language - Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills:

• 1. Speaking - Basic skills in talking to others to convey information effectively.
• 2. Service Orientation - Basic skills in actively looking for ways to help people.
• 3. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do.
• 4. Reading Comprehension - Basic understanding of written sentences and paragraphs in work-related documents.
• 5. Active Listening - Basic skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• 6. Critical Thinking - Basic skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• 7. Time Management - Basic skills in managing one's own time and the time of others.
• 8. Writing - Basic skills in communicating effectively in writing as appropriate for the needs of the audience.

Abilities:

• 1. Selective Attention - The ability to concentrate on a task over a period of time without being distracted.
• 2. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• 3. Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Physical Requirements and Working Conditions

• 1. Speech Recognition - Must be able to identify and understand the speech of another person.
• 2. Speech Clarity - Must be able to speak clearly so others can understand you.
• 3. Near Vision - Must be able to see details at close range (within a few feet of the observer).
• 4. May be required to work nights or weekends.
• 5. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
• 6. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards.

Required Education

High School Diploma or Equivalent

Required Experience

Two (2) years of clerical/administrative experience in an office environment.

Is this a safety sensitive position?

No

Background Screening Required?

No

Sensitivity Disclaimer

Nova Southwestern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.