Admissions Counselor: Guide Prospects to Program Fit

Nova Southeastern University; Clearwater (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Nova Southwestern University in Clearwater, FL seeks an Admissions Support Specialist to guide prospective applicants from inquiry to decision. The role requires coordinating communications, reviewing eligibility, and maintaining accurate CRM records to ensure timely processing through all admissions stages.

The position emphasizes strong customer service, data integrity, and collaboration with the Admissions team to provide accurate advisement and seamless applicant experiences.

Qualifications

• Proven ability to communicate accurately and professionally with prospective applicants.
• Knowledge of admissions processes, policies, and program requirements.
• Strong written and verbal communication skills.
• Familiarity with CRM and data integrity in student services.
• Ability to work independently and with a team to meet deadlines.
• Willingness to travel for events and recruitment activities.

Responsibilities

• Manages a defined portfolio of inquiries and applicants from inquiry through admissions decision.
• Monitors application status and supports applicant progress through admissions stages.
• Conducts inbound and outbound communication across channels (phone, email, text, virtual).
• Maintains consistent communication cadence and documents activity in CRM.
• Identifies stalled applicants and follows admissions policies for follow-up.
• Ensures inquiries are assigned a final disposition with reasoning by term end.
• Ensures applicants receive a final decision prior to term start.
• Reviews eligibility including GPA, prerequisites, and program fit.
• Reviews ready-for-review applicants within set timeframes.
• Provides advisement on admissions requirements and program fit.
• Collaborates with Admissions Services for file readiness.
• Supports follow-up activities and admitted applicant communications.
• Participates in events and cross-functional recruitment activities.
• Provides feedback on process bottlenecks and applicant trends.
• Maintains data confidentiality across systems.
• Completes special projects and performs other duties as assigned.

Skills

Service Orientation

Active Listening

Critical Thinking

Speaking

Reading Comprehension

Social Perceptiveness

Decision Making

Self-Direction

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Nova Southwestern University in Clearwater, FL seeks an Admissions Support Specialist to guide prospective applicants from inquiry to decision. The role requires coordinating communications, reviewing eligibility, and maintaining accurate CRM records to ensure timely processing through all admissions stages.

The position emphasizes strong customer service, data integrity, and collaboration with the Admissions team to provide accurate advisement and seamless applicant experiences.