Admissions Counselor 12pm-12am shift

Harboroaks; Reading (Berks County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading mental health facility seeks a Clinical Professional responsible for facilitating admissions and conducting clinical assessments. Candidates should hold a degree in social services or a related field, with a strong preference for a master's degree. Experience in mental/behavioral health is valued, alongside relevant licensure and certifications. Join a dedicated team where you will ensure continuity of care and contribute to a collaborative environment focused on patient safety.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• At least one year of experience in mental/behavioral health preferred.
• Relevant clinical licensure and certification required.

Responsibilities

• Facilitate admissions and clinical intake assessments.
• Develop therapeutic relationships with patients.
• Coordinate care for non-admitted patients.

Skills

Communication

Empathy

Customer Service

Education

Bachelor’s degree in social services or related field

Master's degree in psychology, counseling, social work, sociology, health administration, nursing

Tools

CPR certification

De-escalation/restraint certification

Job description

Overview

PURPOSE STATEMENT:

Clinical professional responsible for facilitating admissions, clinical intake assessments, and utilization review processes to ensure continuity of care and appropriate resource utilization for patients.

Responsibilities

ESSENTIAL FUNCTIONS:

• Respond to inquiries about the facility within policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility checks to confirm active benefits at admission and communicate with the business office and patient or family.
• Collaborate with medical and psychiatric staff for referral recommendations.
• Coordinate admissions and transfers within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions promptly to internal teams.
• Ensure receipt of clinical information from referral sources prior to admission when possible.
• Schedule and complete pre-admission assessments, consult with physicians, and communicate disposition plans.
• Prepare and maintain accurate medical records to secure authorization from payors.
• Complete pre-authorizations within payor timeframes.
• Admit patients into the registration system, completing all necessary forms.
• Maintain a positive, empathetic, and professional attitude; address patient concerns and prioritize safety.
• Coordinate care for non-admitted patients, ensuring follow-up and referrals.
• Demonstrate urgency in patient safety and provide excellent customer service.
• Conduct safety checks and supervise as per guidelines.

OTHER FUNCTIONS:

• Perform additional tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s degree in social services or related field required (if permitted by state).
• Master's degree in psychology, counseling, social work, sociology, health administration, nursing, or RN preferred.
• At least one year of experience in mental/behavioral health preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Current licensure relevant to the clinical role, e.g., RN, CAC, or other state-licensed therapy or counseling license.
• CPR and de-escalation/restraint certification required (training provided upon hire).
• First aid may be required depending on state or facility policies.

We are committed to providing equal employment opportunities to all applicants regardless of characteristics protected by applicable laws.