Admissions Counselor

Astria Learning; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

Astria Learning is seeking an Admissions Counselor to join our remote Admissions team. You’ll be the first point of contact for prospective students, guiding them from inquiry to enrollment with relationship-building and timely follow-up.

You’ll work across time zones, use CRM tools to track interactions, and collaborate with the Admissions Manager to meet enrollment goals.

Qualifications

• 3–5 years in telesales, call center, or customer-facing role.
• Strong verbal communication and ability to build rapport over the phone.
• Experience with CRM platforms (Zoho, Salesforce) and messaging tools.
• Organized, detail-oriented, and able to manage multiple leads.
• Student-first mindset with ethical handling of personal data.

Responsibilities

• Conduct daily outreach via phone, WhatsApp, and email to introduce programs and encourage applications.
• Provide clear information about offerings, financials, and enrollment timelines.
• Respond promptly and professionally to inquiries with a supportive approach.
• Assist applicants with forms, document submission, and eligibility communication.
• Deliver personalized admissions counseling and explain deadlines and expectations.
• Explain enrollment fees and deposits, and coordinate with Finance for timely payments.
• Maintain structured follow-up with each lead and nurture relationships.
• Record interactions in the CRM and submit regular progress reports to the Admissions Team Lead.

Skills

Telesales

Call center

Customer service

Verbal communication

Organization

Mindset: student-focused

Flexibility

Education

Bachelor degree preferred

Tools

Zoho CRM

Salesforce

WhatsApp

ManyChat

Job description

Astria Learning is looking for a motivated and empathetic Admissions Counselor to join our remote Admissions team. In this role, you will be the first point of contact for prospective students, guiding them from initial inquiry through to enrollment. You will combine relationship-building, clear communication, and structured follow-up to help students take the next step in their education — while contributing directly to Astria Learning's enrollment goals.

This position reports to the Admissions Counselor Manager.

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What you'll do

• Conduct daily outreach via phone, WhatsApp, and email to introduce programs and encourage applications.
• Deliver clear, accurate information about academic offerings, financial requirements, and enrollment timelines.
• Respond promptly and professionally to all inquiries, maintaining a supportive and solution-oriented approach.

Application processing

• Help applicants complete required forms and submit supporting documentation.
• Review submissions for completeness and follow up on missing or unclear information.
• Assess initial eligibility and communicate next steps clearly to each applicant.

Counseling and support

• Provide personalized guidance throughout the admissions journey, addressing individual questions and concerns.
• Clarify program structures, enrollment fees, deadlines, and expectations at every stage.

Fee and deposit collection

• Explain payment procedures for enrollment fees and deposits in a straightforward, pressure-free manner.
• Follow up consistently to support timely payments and coordinate with the Finance team to confirm receipt and resolve any delays.

Follow-up and relationship management

• Maintain proactive, structured communication with every assigned lead.
• Build trust through responsive, transparent, and helpful engagement.
• Apply lead-nurturing techniques to improve retention and conversion rates.

Data entry and reporting

• Record all student interactions, application updates, and payment confirmations accurately in the CRM.
• Submit regular reports on lead progress, payment status, and enrollment outcomes to the Admissions Team Lead.

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What we're looking for

• Experience: 3–5 years in telesales, a call center, or a customer-facing service role (required).
• Communication: Strong verbal communication skills with the ability to build rapport and handle objections confidently over the phone.
• Tech proficiency: Comfortable using CRM platforms (e.g., Zoho, Salesforce) and messaging tools such as WhatsApp and ManyChat.
• Organization: Able to manage multiple leads and follow-up queues efficiently, with close attention to detail.
• Mindset: Goal-driven, student-first attitude, and a commitment to ethical handling of personal data.
• Flexibility: Willing to work flexible hours to support students across different time zones.
• Education: A bachelor's degree in Business, Communications, Marketing, Education, or a related field is preferred but not required.

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Nice to have

• Prior experience in admissions or educational services.
• Familiarity with online or distance-learning environments.
• Experience supporting an international or multilingual student population.

Incomplete data will result in automatic disqualification.