Admissions Counselor

Rippling, Inc.; United States; Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Life insurance

Flexible PTO

Remote work

Job summary

ICL Academy in the United States is seeking an Admissions Counselor to warmly welcome families and guide them through enrollment, ensuring accurate CRM records and timely follow-up.

This role emphasizes outreach across calls, emails, and virtual meetings, hosting information sessions, processing applications, and collaborating with Academic Services, Student Support, and Finance to smooth the admissions journey.

Qualifications

• Bachelor's degree in Education, Counseling, Business Administration, or related field.
• 1+ year experience in admissions, enrollment management, or customer service.
• Strong communication and interpersonal skills.

Responsibilities

• Outreach to prospective students and families via phone, email, SMS, and virtual meetings to encourage enrollment.
• Host information sessions to educate parents and students about programs, curriculum, and procedures.
• Assist families with completing enrollment applications and ensuring documentation is submitted promptly.
• Provide personalized admissions counseling and address questions or concerns about goals and options.
• Maintain regular follow-up with applicants to update status and gather any needed information.
• Represent ICL Academy at virtual or in-person events to promote programs and attract new students.

Skills

Excellent communication

CRM experience

Organizational skills

Team collaboration

Remote work ability

Education

Bachelor's degree in Education, Counseling, Business Administration, or related field

Tools

CRM software

Google Workspace

Microsoft Office

Job description

A new model of private online education: Connecting academics, student passions, and industry experts.

ICL Academy is an online private school for grades 5-12 that aims to solve many problems facing in-person and online schools by focusing on student engagement through a personalized, blended approach that combines academics with personal passions. Its founder, Kirk Spahn, is a fourth-generation educator with over 20 years of experience specializing in digital education and youth civic engagement. ICL Academy is powered by 150 years of academic excellence. It builds on the track record of success of the Institute for Civic Leadership, a nonprofit founded in 2001 that has inspired, educated, and supported a new generation of youth civic leaders to take positive action in their local and global communities.

ICL Academy also partners with industry experts who serve as master teachers and Champion Mentors. ICL Academy is grateful to have amazing Champions such as Novak Djokovic, Steve Nash, Bode Miller, Monica Seles, Vincent Zhou, and so many more supporting its community of students and families. ICL Academy has quickly become the #1 online school for kids pursuing their passion.

Position Summary:

We are seeking a highly motivated and personable Admissions Counselor to join our team. The Admissions Counselor will play a pivotal role in welcoming new families to ICL Academy and guiding them through the enrollment process. This individual will serve as the primary point of contact for prospective students and parents, providing essential information, answering inquiries, and facilitating the admissions process. This individual will play a key role in ensuring information is up to date within our Customer Relationship Management (CRM) system, along with creating urgency around enrolling into ICL Academy.

Job Duties and Responsibilities:

• Student Outreach: Initiate and maintain contact with prospective students and their families through phone calls, emails, sms, and virtual meetings, with the main priority centered around encouraging the family to enroll into ICL Academy.
• Information Sessions : When applicable, and in collaboration with the Admissions Team members, host informative sessions to educate parents and students about ICL Academy's programs, curriculum, and enrollment procedures.
• Application Assistance: Assist families with completing the enrollment application and ensure all required documentation is submitted accurately and promptly.
• Admissions Counseling: Provide personalized guidance to prospective students and parents, addressing questions, concerns, and academic goals.
• Follow-Up: Maintain regular communication with applicants to provide updates on their application status and address any additional requirements.
• Events and Recruitment: When applicable, represent ICL Academy at virtual and in-person events, conferences, and tournaments to promote our programs and attract new students.
• Database Management: Maintain accurate records of prospective student information, application statuses, and enrollment data in our CRM system.
• Collaboration: Collaborate with other departments, including Academic Services, Student Support, and Finance, to ensure a seamless admissions process for students and families.
• Feedback Collection: Gather feedback from prospective families to identify areas for improvement and enhance the admissions experience.
• Adherence to Policies: Ensure compliance with all admissions policies, procedures, and regulations.

Job Requirements, Skills, and Experience:

• Bachelor's degree in Education, Counseling, Business Administration, or related field (preferred).
• 1+ Years previous experience in admissions, enrollment management, or customer service roles.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to work independently and as part of a team.
• Familiarity with CRM software and Google/Microsoft Office Suite.
• Passion for education and student success.
• Sponsored Medical, Dental, and Vision benefits
• Sponsored 401K Plan
• Sponsored $50K Life Insurance included for all employees
• Flexible PTO
• Remote/Work from Home and flexible hours

ICL Academy is proud to be an Equal Opportunity Employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

The pay range for this role is:

50,000 - 55,000 USD per year (Remote (United States))