Admissions Counselor

Acadia Healthcare; Detroit (MI); On-site; USD 55,000 - 70,000; Full time

Job summary

Acadia Healthcare seeks a Clinical Admissions professional to facilitate admissions, clinical intake assessments, and utilization review to ensure appropriate care levels and optimal patient benefits.

Schedule includes 7pm–7am shifts across Week 1 and Week 2 as described. Requires degrees in social services and relevant behavioral health experience, with CPR/training certifications preferred.

Qualifications

• Bachelor's degree in a social services field required (if state allows).
• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• One or more years' experience in mental/behavioral health working with individuals in clinical or observational capacity preferred.

Responsibilities

• Respond to inquiries about the facility within policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at admission and communicate to the business office.
• Collaborate with facility medical and psychiatric personnel for referrals.
• Coordinate admission and transfer between referral sources and levels of care.
• Maintain knowledge of milieu management and patient safety.
• Communicate projected admissions to internal representatives.
• Complete pre-admission assessments and communicate disposition recommendations.
• Prepare and maintain medical record documentation for payor authorization.
• Complete initial pre-authorization for treatment and admission prior to admission.
• Admit patient to registration system and complete forms.
• Demonstrate empathetic professional attitude toward customers and resolve complaints.
• Coordinate care for patients not admitted and ensure follow-up care.
• Demonstrate urgency related to patient safety and provide excellent customer service.
• Conduct safety checks and ensure supervision per guidelines.

Skills

Mental health experience

Communication

Patient-centered care

Education

Bachelor's degree in social services

Master's degree in social services or RN preferred

Job description

Overview

Clinical professional is responsible for facilitating admissions, clinical intake assessments, and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resource utilization.

PURPOSE STATEMENT:

Clinical professional is responsible for facilitating admissions, clinical intake assessments, and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resource utilization.

Schedule:

Week 1Monday, Tuesday, and Wednesday from 7pm - 7amWeek 2Thursday, Friday, Saturday 7pm - 7am

Responsibilities

ESSENTIAL FUNCTIONS:

• Respond to inquiries about the facility within facility policy timeframes.
• Ability to develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.
• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.
• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• When a patient's needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor's degree in a social services field required (if state allows).
• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• One or more years' experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be preferred based on state or facility.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.

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