Admissions Coordinator (NOC)

Thrive Behavioral Hospital; Las Vegas (NV); On-site; USD 25,000 - 36,000; Full time

Job summary

Thrive Behavioral Hospital in Las Vegas, NV seeks a compassionate Admissions Coordinator to ensure smooth patient admissions and accurate insurance documentation. You'll report to the Director of Admissions and serve as a liaison between admissions, marketing, and clinical teams.

This night-shift role emphasizes excellent customer service, verifying benefits, obtaining authorizations, and coordinating with payors to streamline intake and care coordination.

Qualifications

• Experience in behavioral health or hospital admissions preferred.
• Knowledge of Medicare, Medicaid, and commercial insurance.
• Experience with pre-authorizations and utilization management.
• Strong customer service and communication skills.
• Familiarity with PCC and medical terminology.
• Proficient computer and word processing skills.

Responsibilities

• Provide excellent customer service via phone and in-person interactions.
• Promptly answer and return calls in a courteous and professional manner.
• Verify insurance eligibility and benefits through online portals and direct communication with payors.
• Coordinate with internal departments to ensure a seamless admissions process and proper care coordination.
• Maintain required authorizations and notify insurance carriers of patient admissions.
• Support the admissions and marketing teams to improve communication and streamline the intake process.

Job description

We are seeking a compassionate, detail-oriented Admissions Coordinator to join our team at Thrive Behavioral Hospital. Reporting directly to the Director of Admissions, this role plays a key part in facilitating smooth and efficient patient admissions while ensuring insurance and payor documentation is accurate and complete. You’ll be a vital liaison between our admissions, marketing, and clinical teams—providing outstanding support to new patients and their families.

Shift: Night

Key Responsibilities

• Provide excellent customer service via phone and in-person interactions
• Promptly answer and return calls in a courteous and professional manner
• Verify insurance eligibility and benefits through online portals and direct communication with payors
• Coordinate with internal departments to ensure a seamless admissions process and proper care coordination
• Maintain required authorizations and notify insurance carriers of patient admissions
• Support the admissions and marketing teams to improve communication and streamline the intake process

Preferred Qualifications

• 1+ year of experience in a behavioral health or hospital setting
• Prior knowledge of Medicare, Medicaid, and commercial insurance plans
• Experience with insurance verification, pre-authorizations, and utilization management
• Strong customer service and communication skills
• Ability to multi-task in high-pressure, time-sensitive situations
• Familiarity with PCC and medical terminology
• Proficient computer and word processing skills

Minimum Requirements

• High School Diploma or GED
• Must be able to pass a fingerprint background check and drug screening