Admissions Coordinator I

Tennova---Turkey-Creek-Medical-Center-1; Knoxville (TN); On-site; USD 35,000 - 42,000; Full time

Job summary

Tennova Turkey Creek Medical Center is looking for an Admissions Coordinator I to manage patient intake and admission workflows for referred cases. You will collaborate with physicians, care managers, and referral sources to gather information and verify coverage, ensuring smooth transitions into care.

The role emphasizes regulatory compliance, accurate documentation, and timely communication with patients, families, and providers to support positive experiences and efficient processes.

Qualifications

• 0-1 years of admissions or referral coordination experience preferred.
• 1-3 years of insurance verification experience preferred.

Responsibilities

• Coordinates the intake and referral process for patient admissions, collecting necessary demographic, clinical, and insurance information.
• Assists in determining appropriateness of admission in collaboration with clinical team members and based on established criteria.
• Facilitates the completion of required admission and insurance forms, ensuring accuracy and regulatory compliance.
• Maintains timely and accurate documentation of referral activity, admission decisions, and communication with stakeholders.
• Provides updates to internal teams and referring partners regarding admission status and timelines.
• Supports planning for discharge or aftercare by sharing relevant patient information with the multidisciplinary care team.
• Ensures compliance with all regulatory and accreditation standards for the pre-admission, admission, and post-admission processes.
• Resolves routine issues related to data entry, insurance verification, or referral tracking; escalates complex issues to leadership as needed.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Patient intake processes

Insurance verification

Communication skills

Time management

Attention to detail

Microsoft Office

HIPAA compliance

Job description

Job Summary

The Admissions Coordinator I is responsible for facilitating the intake and admission process for patients referred to the facility, with a focus on supporting smooth transitions into care. This role collaborates with physicians, care managers, and referral sources to gather intake information, verify insurance coverage, and coordinate the pre-admission and admission workflow. The Admissions Coordinator I ensures compliance with regulatory requirements, maintains accurate documentation, and supports positive patient and provider experiences.

Essential Functions

• Coordinates the intake and referral process for patient admissions, collecting necessary demographic, clinical, and insurance information.
• Assists in determining appropriateness of admission in collaboration with clinical team members and based on established criteria.
• Facilitates the completion of required admission and insurance forms, ensuring accuracy and regulatory compliance.
• Maintains timely and accurate documentation of referral activity, admission decisions, and communication with stakeholders.
• Provides updates to internal teams and referring partners regarding admission status and timelines.
• Supports planning for discharge or aftercare by sharing relevant patient information with the multidisciplinary care team.
• Ensures compliance with all regulatory and accreditation standards for the pre-admission, admission, and post-admission processes.
• Resolves routine issues related to data entry, insurance verification, or referral tracking; escalates complex issues to leadership as needed.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-1 years of experience in admissions, intake, or referral coordination in a healthcare setting preferred
• 1-3 years of experience with insurance verification and authorization preferred

Knowledge, Skills and Abilities

• Knowledge of patient intake and admissions processes.
• Familiarity with insurance verification and documentation requirements.
• Effective interpersonal and communication skills to engage with patients, families, and healthcare professionals.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Attention to detail and accuracy in data collection and documentation.
• Proficiency in Microsoft Office and electronic intake or registration systems.
• Understanding of HIPAA and patient confidentiality practices.

Licenses and Certifications

• BLS - Basic Life Support obtained within 90 days from start date required