Admissions Coordinator

Charlie Health; United States; Remote; USD 54,000 - 60,000; Full time

Job summary

A healthcare startup is seeking an Admissions Coordinator to facilitate admissions for at-risk clients. You will handle a high volume of calls, build rapport with clients, and maintain records in Salesforce. A Bachelor's Degree and at least 2 years of sales experience are required, preferably in healthcare. Competitive compensation and performance-based bonuses are part of the role.

Benefits

Comprehensive benefits

Performance-based bonuses

Qualifications

• 2+ years of sales experience; experience in healthcare admissions is a plus.
• Proven track record of exceeding performance targets.
• 1+ year of experience with Salesforce.

Responsibilities

• Facilitate inbound and outbound calls from clients and families.
• Build trust and rapport with prospective clients.
• Maintain meticulous client records via Salesforce.

Skills

Sales experience

Multitasking

Proficiency in Microsoft Office

Proficiency in Google Suite

Education

Bachelor's Degree

Tools

Salesforce

Job description

Overview

Admissions Coordinator at Charlie Health. This role supports the admission of hundreds of at‑risk clients by facilitating admissions and serving as the first point of contact for patients and families.

Charlie Health is a rapidly growing startup in the healthcare industry that connects people to life‑saving behavioral health treatment. The team focuses on personalized, virtual care rooted in connection and aims to expand access to meaningful care for people with complex needs.

Responsibilities

• Facilitate a high volume of inbound and outbound calls from prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
• Build trust and rapport with prospective clients, families, and referral sources to gather demographics, presenting problems, and treatment histories
• Clearly communicate financial policies, payment options, and potential financial assistance programs
• Maintain meticulous client records via Salesforce, including treatment consents and insurance information
• Coordinate with internal teams to meet KPIs such as time‑to‑admission and client satisfaction
• Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
• Maintain a comprehensive understanding of Charlie Health's services and clinical model to effectively pitch to clients and families

Qualifications

• Bachelor's Degree
• 2+ years of sales experience; experience in healthcare admissions is a plus
• Proven track record of exceeding performance targets, particularly in sales or client admissions roles
• 1+ year of experience with Salesforce
• Ability to work on a shift-based schedule as listed in application questions
• Strong proficiency in multitasking in a high-paced environment
• Familiarity with HIPAA policies is a plus
• Experience working with adolescents and young adults in a mental health context is a plus
• Proficiency in Microsoft Office and Google Suite

Benefits

Charlie Health offers comprehensive benefits to all full‑time employees. Read more about our benefits on the Careers page.

Additional Information

The total target base compensation for this role will be between $54,000 and $60,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance‑based bonus. The target total cash compensation range, including potential bonus, will be between $66,000 and $84,000 per year. Pay is determined on an individualized basis and depends on location, experience, and other factors.

Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don’t give up.

Important Notices

Please do not call our public clinical admissions line regarding this or any other job posting. Be cautious of recruitment fraud. Go directly to our Careers Page for openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process. Official communications will come from @charliehealth.com addresses. We do not accept unsolicited referrals from recruiting agencies.

Charlie Health is an Equal Opportunity Employer. Applications are assessed based on qualifications without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health. Message rates may apply; reply STOP to opt out.