Admissions Coordinator

Bay Mark Health; Shreveport (LA); On-site; USD 36,000 - 54,000; Full time

Job summary

New Day Recovery in the United States is seeking an Admissions Coordinator to manage intake processes under the Director of Admissions. The role requires strong organization, professionalism, and dependable performance.

You will gather financial and insurance information, screen potential clients, coordinate with clinical staff, and communicate clearly with families. Experience with EHR systems is a plus; valid driver's license required.

Qualifications

• 1+ years of administrative experience.
• High School diploma or equivalent.
• Valid driver’s license.
• Must pass State of Georgia criminal background and driving record checks.

Responsibilities

• Communicates with family members and potential clients about admissions and items to bring.
• Available to receive calls afterhours, on holidays and weekends.
• Gathers financial and insurance information promptly and securely.
• Communicates effectively with the billing company.
• Completes phone intake screenings and uploads results into the EHR.
• Coordinates with medical and clinical staff to assess incoming clients.
• Meets with families and prospective clients to describe the program and services offered.
• Maintains admissions trackers and traffic reports.
• Follows admissions process for step-by-step details.
• Visits treatment facilities and hospitals to discuss referrals and provides updates to leadership.
• Completes necessary paperwork prior to client intake.
• Treats clients with dignity and communicates respectfully.
• Assists with client transport as necessary.
• Participates in quality improvement and patient satisfaction efforts for admissions.
• Sends updates on new admissions and estimated times of arrival to staff.

Skills

Administrative experience

Time management

Organizational skills

Empathetic communication

Education

High School diploma or equivalent

Tools

EHR systems

Job description

Description

Admissions Coordinator

New Day Recovery is looking for a highly organized, professional, and dependable Admissions Coordinator to handle a multitude of functions under the supervision of the Director of Admissions

Role and Responsibilities

• Communicates with family members and potential clients, informing about patient care expectations and necessary personal items/belongings for patients to bring with them upon admission.
• Available to receive phone calls afterhours, on holidays and weekends.
• Gathers financial and insurance information from the client/fiduciary in a prompt and secure fashion.
• Communicates effectively with the billing company.
• Completes phone intake screenings with potential clients and uploads results into EHR.
• Coordinates with medical and clinical staff to assess incoming clients.
• Meets with families and prospective clients to accurately describe the program and services we offer and what to expect from Mount Sinai.
• Maintains the Mount Sinai Tracker and Admissions Traffic Report.
• Follows Admissions Process as directed for step by step detail.
• Visits treatment facilities, hospitals and other potential referral sources with marketing material. Provides updates of such business development visits to the Director of Admissions or Director of Business Development.
• Completes all necessary paperwork prior to a client intake as outlined in the Admissions Process.
• Treats clients with dignity and respect and communicates in a non-judgmental manner.
• Assists with client transport as necessary.
• Participates in quality improvement/patient satisfaction initiatives specific to the admission process.
• Maintains professional boundaries with clients and interacts with them in an appropriate manner.
• Sends out emails to appropriate staff with updates on new admissions and their estimated times of arrival.

Qualifications and Education Requirements

• 1+ years of administrative experience.
• High School diploma or equivalent.
• Valid driver’s license.
• Must pass State of Georgia criminal background and driving record checks.

Preferred Skills

• Substance abuse treatment history.
• Strong time management and organizational skills.
• Ability to communicate effectively and empathetically with clients and family members.
• EHR systems experience.

Here is what you can expect from us

New Day Recovery a progressive substance abuse treatment organization is committed to the highest quality of patient care. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

New Day Recovery is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.