Admissions Coordinator

OPCO Skilled Management; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

PTO

401K

Job summary

OPCO Skilled Management is seeking a full-time Admissions Coordinator for a nursing center in San Antonio, TX. The role focuses on evaluating admission criteria, communicating program details to prospective residents and families, and ensuring accurate financial verification before admission.

You will market the facility to referral sources, conduct tours, and maintain up-to-date knowledge of admissions policies, helping families navigate the process with compassion and professionalism.

Qualifications

• High school diploma required.
• Experience in health care services desirable.
• Familiarity with long-term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

Responsibilities

• Maintains admissions guidelines and participates in updating admissions criteria, policies and procedures.
• Markets programs and facilities by providing information, answering questions and conducting tours for prospective residents and referral sources.
• Handles inquiries and invites referral sources to the nursing center; records admissions info, Medicare facts, and room rates.
• Ensures financial verification is accurate before admission to reduce accounts receivable.
• Screens prospective residents against admission criteria and refers to appropriate programs.
• Resolves dissatisfaction by investigating concerns and recommending policy changes.
• Maintains knowledge of market areas and referral sources to aid census development.
• Manages incoming inquiries as needed based on sales model.
• Uses clinical inventory to assess admission suitability and verifies coverage with insurers.

Skills

Healthcare experience

Professional image

Long-term care knowledge

Referral sources sales

Education

High school diploma

Job description

Job Type: Full-Time.

Benefits Offered:

Healthcare, Dental, Vision, PTO, 401K

QUALIFICATIONS

• High school diploma required.
• Experience, particularly in health care services desirable.
• Familiarity with long- term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

RESPONSIBILITIES

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk-in or telephone inquiries and invites referral sources to nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates; Gathers nursing information from the e-discharge system, or floor nurse at the hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the Facility thus assisting in reducing accounts receivable.
• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources. Assists with census development efforts by making quality contact (telephone, e-mail, other) with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model (i.e. central intake)
• Uses clinical inventory to evaluate residents for admission; when necessary, visits prospective residents in the hospital and makes assessment regarding his/her suitability for admission in the nursing center, when required; Contacts Social Services Department to verify eligibility; Contacts insurance companies to determine or verify coverage; Meets in the center with families upon or before admission to sign the paperwork, timely and accurately; Records information that identifies physician and resident, type of accommodation required, insurance coverage, and date of admission, inspects resident’s room prior to admission, active role in the morning kick-off meeting.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction; Provides timely follow-up on family or guarantor complaints and problem solves with residents and/or staff.
• Other duties, responsibilities, and activities may change or assigned at any time with or without notice