ADMISSIONS COORDINATOR

VNA; Rancho Cucamonga (CA); Hybrid; USD 60,000 - 78,000; Full time

Benefits offered by this job

Orientation/on-the-job training

Medical, Dental and Vision

Life/AD&D

Short-Term/Long-Term Disability

Retirement Plan with employer match

Flexible Spending Accounts

Employee Assistance Program

Educational Assistance / Continuing Ed

Job summary

VNAcare in Rancho Cucamonga is seeking a dedicated Admissions Coordinator to join our Hospice team. This full-time hybrid role supports patients and referral sources with timely, compassionate service and accurate eligibility checks in a patient-centered environment.

The ideal candidate holds a California LVN license, has at least one year of acute care and customer service experience, and is proficient with EMR systems and Microsoft Office/Google Suite.

Qualifications

• Possession of a current California LVN license.
• One year of recent acute care experience; hospice experience preferred.
• At least one year of experience demonstrating excellent customer service and communication skills.
• Proficient in EMR systems, internet navigation, and data entry; strong MS Office or Google Suite skills preferred.
• Previous experience in Admissions, including Managed Care Insurance eligibility, verification, and authorization processes preferred.
• Working knowledge of medical terminology.

Responsibilities

• Assures that all requests for Hospice services are responded to in a timely and professional manner and that all referral sources are provided with options or creative solutions for patients who present with unique or atypical needs.
• Completes Eligibility and Insurance verification process in an accurate and timely manner.
• Communicates with admission staff regarding initial patient needs, both verbally and in the medical record. Communicates new referrals to Hospice Team Assistants.
• Participates in maintaining positive working relationships with contracted nursing facilities, hospitals, referring physicians, managed care organizations and private insurance companies.
• Assists the Admissions Manager with assignment of each patient to a Nurse.
• Participates in scheduled and ongoing meetings for improved communication and updates within the Agency.
• Participates in the Agency Performance Improvement Program to identify areas of concern and to implement process improvements.
• Assists Hospice Manager/Director in the maintenance of updated logs, worksheets, Agency files and calendars on a timely basis.
• Answers incoming phone calls related to customer services and ensures consistent follow-up.

Skills

Customer Service

Communication

Data Entry

EMR Proficiency

Education

Licensed Vocational Nurse (CA)

Tools

EMR Systems

Microsoft Office

Google Suite

Data Entry Tools

Job description

VNAcare, a not-for-profit leader in home care, is looking for dedicated healthcare professionals to join our Hospice team.

Join our team and provide compassionate care to patients in your community! We are a leader in Hospice services that offers the best programs available in Rancho Cucamonga and surrounding communities. Come on board with us as an Admissions Coordinator!!!

With offices throughout Southern California, you can become part of the team who continues to be a leader in providing professional and comprehensive care to critically, chronically or terminally ill patients in our community.

Our clinicians enjoy flexible schedules including limited weekends/after-hours/on-call which promotes a healthy work-life balance.

We offer competitive salaries, mileage reimbursement and a generous benefits package for this position.

Benefits include:

• Comprehensive orientation/on-the-job training program
• Medical, Dental and Vision
• Life / AD&D
• Short-Term/Long-Term Disability
• Retirement Plan with employer match
• Flexible Spending Accounts
• Employee Assistance Program
• Educational Assistance / Continuing Education
• Sick, Vacation, Holiday Pay

The Admissions Coordinator position is a full-time hybrid position during the day shift from 12:00pm-8:30pm with rotating weekends.

Requirements of the Admissions Coordinator:

• Possession of a current license to practice as a vocational nurse in California required.
• One-year recent acute care experience; hospice experience preferred.
• At least one year of experience demonstrating excellent customer service and communication skills.
• Proficient in EMR systems, internet navigation, and data entry. Strong working knowledge of Microsoft Office or Google Suite, along with excellent data entry skills preferred.
• Previous experience in the Admissions department, including expertise in Managed Care Insurance eligibility, verification, and authorization processes preferred.
• Working knowledge of medical terminology.

Admissions Coordinator Duties Include:

• Assures that all requests for Hospice services are responded to in a timely and professional manner and that all referral sources are provided with options or creative solutions for patients who present with unique or atypical needs.
• Completes Eligibility and Insurance verification process in an accurate and timely manner.
• Communicates with admission staff regarding initial patient needs, both verbally and in the medical record. Communicates new referrals to Hospice Team Assistants.
• Participates in maintaining positive working relationships with contracted nursing facilities, hospitals, referring physicians, managed care organizations and private insurance companies.
• Assists the Admissions Manager with assignment of each patient to a Nurse.
• Participates in scheduled and ongoing meetings for improved communication and updates within the Agency.
• Participates in the Agency Performance Improvement Program to identify areas of concern and to implement process improvements.
• Assists Hospice Manager/Director in the maintenance of updated logs, worksheets, Agency files and calendars on a timely basis.
• Answers incoming phone calls related to customer services and ensures consistent follow-up.

EEO, M/F/Protected Veterans/Individual with Disability