Admissions Coordinator

Banyan Treatment Centers; Pompano Beach (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Short-term disability

Long-term disability

401(k) with employer match

Paid time off

Holidays

Wellness program

Job summary

Banyan Treatment Centers in Pompano Beach, FL seeks an Admissions Coordinator for a night shift to guide patients and families through the admissions process with empathy and accuracy.

As the first contact for treatment seekers, you will handle pre-screening, insurance verification, and data entry while collaborating with clinical teams to ensure timely admissions and seamless transitions into care.

Qualifications

• High school diploma/GED or higher.
• Previous experience in healthcare, customer service, admissions, or behavioral health.
• Strong written and verbal communication with professionalism and attention to detail.
• Ability to multitask and stay accurate in a fast-paced, high-volume environment.
• Ability to maintain confidentiality and follow HIPAA and regulatory guidelines.

Responsibilities

• Respond to inbound calls, chat inquiries, and emails from individuals seeking treatment.
• Provide clear, supportive guidance regarding Banyan’s programs and the admissions process.
• Maintain compassionate and professional communication when assisting individuals and families in urgent situations.
• Conduct initial clinical pre-screening to determine appropriate levels of care.
• Gather accurate patient information and ensure documentation is complete.
• Collaborate with admissions and clinical teams to support placement and smooth intake.
• Verify insurance benefits and review private pay options as needed.
• Complete data entry across multiple systems and maintain organized records.

Skills

Strong communication

Multitasking

HIPAA compliance

Customer service

High-pressure environment

Education

High School Diploma or GED

Tools

Salesforce

CTM

Microsoft Outlook

Microsoft Teams

Job description

Admissions Coordinator | Pompano Beach, FL | Full-Time |Night Shift (12 AM - 8 AM)

Banyan Treatment Centers is seeking a hard-working and driven Admissions Coordinator to join our team. As the first point of contact for individuals seeking life-changing treatment, you will play a critical role in guiding patients and families through the admissions process with professionalism, empathy, and expertise—while keeping the pace, accuracy, and urgency that admissions demands.

This is a high-energy role for someone who thrives under pressure, stays focused in a high-volume environment, and takes pride in getting the details right. If you’re hungry to grow, adaptable by nature, and motivated to help as many people as possible—we want to hear from you.

About Banyan Treatment Centers

Banyan Treatment Centers is a leading national provider of intensive treatment for individuals facing substance use and mental health disorders. Backed by TPG, one of the nation’s largest private equity investors, Banyan has physical locations across 8 states and a growing telehealth program — rapidly expanding access to high-quality, compassionate care nationwide.

Why Join Our Team?

• You’re the first voice they hear — as the first point of contact for individuals and families seeking treatment, your role is both visible and deeply meaningful. The care you bring to that first conversation matters.
• Mission-driven work at a Joint Commission–accredited, nationally recognized organization backed by TPG’s Rise Fund—with the stability and reach of a national provider.
• A real career path, not just a job. Team members who show up consistently, meet their goals, and adapt to a fast-changing environment earn genuine opportunities to advance into senior admissions roles, team leadership, and beyond.
• A team that has your back. You won't just hit numbers in isolation - leadership stays close and celebrates wins.
• Cross-functional collaboration with Admissions, Clinical, and facility teams in a fast-paced, team-oriented environment where your reliability and follow-through directly enable patient access to care.
• Comprehensive benefits (full-time eligible) including medical, vision, and dental insurance; life insurance; short- and long-term disability; 401(k) with employer match; paid time off and holidays; and wellness, assistance, and referral programs.

Key Responsibilities

Patient Communication & Engagement

• Respond to inbound calls, chat inquiries, and emails from individuals seeking treatment.
• Provide clear, supportive guidance regarding Banyan’s programs and the admissions process.
• Maintain compassionate and professional communication when assisting individuals and families in urgent or emotional situations.

Clinical Pre-Screening & Intake Support

• Conduct initial clinical pre-screening to help determine appropriate levels of care.
• Gather accurate patient information and ensure all required details are documented.
• Collaborate with admissions and clinical teams to support appropriate placement and a smooth intake experience.

Insurance Verification & Documentation

• Verify insurance benefits and review private pay options when needed.
• Complete accurate data entry across multiple systems and platforms.
• Maintain organized records and ensure required documentation is collected to support timely admissions.

Collaboration, Accuracy & Compliance

• Work collaboratively with internal departments to ensure seamless coordination and patient transitions into care.
• Support a patient-first experience through attention to detail, follow-through, and clear communication.
• Uphold confidentiality and adhere to HIPAA standards in all interactions and documentation.

Qualifications

Required

• High school diploma/GED or higher.
• Previous experience in healthcare, customer service, admissions, or behavioral health.
• Strong written and verbal communication skills with a high level of professionalism and attention to detail.
• Ability to multitask and stay accurate in a fast-paced, high-volume environment.
• Ability to remain calm and solutions-focused when supporting individuals and families in high-stress situations.
• Ability to maintain confidentiality and follow all HIPAA and regulatory guidelines.

Preferred

• Experience with Salesforce, CTM, Microsoft Outlook, and Microsoft Teams.
• Familiarity with verification of benefits (VOB) and insurance processes.
• Familiarity with Kipu EMR or similar electronic medical record systems.
• Familiarity with substance use treatment, recovery-based programming, or 12-step principles. Lived experience with recovery is valued.

Banyan Treatment Centers is an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.