Admissions Coordinator

Deercreekseniorliving; Orange (CA); On-site; USD 26,000 - 29,000; Full time

Job summary

MainPlace Senior Living is seeking an Admissions Coordinator to join our team in Orange County, CA. This role focuses on building relationships with prospective residents and families, guiding them through the admission process, and supporting occupancy goals.

The position emphasizes strong communication, customer service, and coordination with our Family Advisor and management team to ensure a smooth transition for new residents.

Qualifications

• Superior communication skills with the ability to communicate in English, both orally and in writing.
• An outgoing personality with strong customer service orientation.
• Must possess a clean driving record and valid state driver's license.

Responsibilities

• Lead resident recruitment by establishing relationships with prospects and families.
• Develop and maintain internal/external marketing strategies including referrals and community relationships.
• Manage the admission/assessment process in collaboration with Family Advisor and Community Management Team.
• Track occupancy levels and resident movements.

Skills

Superior communication

Customer service

Telephone marketing

Local travel

Education

Marketing or human services degree

Job description

Mainplace Senior Living is currently seeking an Admissions Coordinator to join our team of dedicated professionals who want to make a difference in the lives of our residents, their families and our community.

We are guided by our CAPLICO Core Values:

• Celebration
• Accountability
• Passion for Learning
• Love One Another
• Intelligent Risk Taking
• Customer Second (Employee First!)
• Ownership

About the Opportunity Successfully help lead the resident recruitment process by establishing and cultivating meaningful relationships with prospects and their families and identifies individual candidate’s needs. Helps develop and maintain productive internal and external marketing strategies including referral sources and community relationships. Helps maintain occupancy levels, tracks and trends resident movements, is a point of contact for all prospective residents and manages the admission/assessment process in collaboration with the Family Advisor and Community Management Team.

Critical Success Factors

• Superior communication skills with the ability to effectively communicate in English, both orally and in writing.
• Ability to communicate a clear vision of the community and its services.
• Dependable and punctual with a professional, competent demeanor.
• Knowledge of the physiology and psychology of the older person.
• Recognizes common signs/symptoms of dementia.
• Demonstrates strong customer service skills and telephone marketing skills.
• Adaptable, flexible and focused on meeting the needs of prospective residents and their families.
• Demonstrate team and business partner skills.

Preferred Qualifications

• Degree in marketing or human services field preferred.
• Prior experience in marketing to seniors, in sales, senior housing, long-term care insurance, hospitality or an appropriate healthcare/personal care background preferred.
• Proven track record of marketing/sales results.
• An outgoing personality, superior communication skills and strong customer service orientation required.
• Must present a neat, clean appearance and demonstrate a positive, cheerful attitude.
• Must possess a clean driving record and valid state issued driver's license.
• Local travel required.

PAY RATE: $19.00-$21.00

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at <http://www.pennantgroup.com>.

Located in beautiful Orange County, California, MainPlace Senior Living provides a home-centered atmosphere that our residents are delighted to call home.

With no buy-in fees and convenient month-to-month payment plans, our residents choose how they want to live rather than being told how to live.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.