Admissions Coordinator

RHA Health Services, LLC; North Carolina; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Payactiv

Discount program

Paid Time Off

Health insurance

401(k)

Wellbeing programs

Training

Job summary

RHA Health Services, LLC is seeking an Admissions Coordinator to manage admissions, data entry, and records across our care network. You will support billing timelines, maintain accurate medical records, and provide responsive customer service to individuals served, providers, and staff.

The role requires attention to detail, proficiency with Microsoft Office and EHR systems, and the ability to work in a fast-paced environment while ensuring compliance with privacy and agency policies.

Qualifications

• High School Diploma or GED or equivalent is required.
• Minimum of two years of medical office experience is preferred.
• Proficient with computers and Microsoft Office suite (Excel, Outlook, PowerPoint).
• Excellent verbal and written communication skills.

Responsibilities

• Data Entry & Records Management: daily uploads of paper records and accurate entry of admissions and discharges.
• Billing support: adhere to protocols and timeframes for processing.
• Customer Service: answer phones, greet visitors, assist individuals served and providers.
• Administrative support: handle mail, supplies, meetings, and document processing.
• Authorization & reporting: manage service authorizations and generate requested reports.
• General office operations: maintain equipment, safety checks, and onboarding for new staff.

Skills

Data Entry

Customer Service

Communication

Microsoft Office

Office Admin

Education

High School Diploma or GED

Tools

EHR systems

Job description

We are hiring for: Admissions Coordinator
Type: Regular

Duties and Responsibilities

• Data Entry & Record Management
  • Uploads paper medical records daily in compliance with required formats.
  • Documents releases and disclosures on the Accounting of Release and Disclosure form.
  • Generates and reviews reports as needed.
  • Accurately enters data related to individuals served, including admissions, discharges, and medical record updates.
  • Ensures adherence to billing protocols and required timeframes.
  • Completes and maintains service authorization entry for individuals served by RHA as assigned.
  • Provides caseload and authorization management reports as required by the Director.
• Customer Service & Communication
  • Answers telephones, greets visitors, and assists customers, including individuals served, providers, vendors, and colleagues.
  • Demonstrates appropriate phone etiquette and effectively assesses and communicates information regarding agency services.
  • Takes and forwards messages promptly and professionally.
• Financial Coordination & Performance Monitoring
  • Ensures daily deposits are completed, if applicable.
  • Oversees and maintains petty cash funds, ensuring proper documentation.
  • Ensures security and reconciliation of agency credit cards as assigned.
• Administrative & Operational Support
  • Manages general building maintenance and orders office supplies.
  • Operates and maintains office equipment as needed.
  • Performs risk management duties, including workers’ compensation, OSHA compliance, and safety inspections.
  • Conducts office orientations for new employees.
  • Prepares and processes documents, forms, and spreadsheets.
  • Handles incoming and outgoing mail, including postage and distribution.
  • Participates in committees, unit meetings, and community engagements as required.
  • Engages in ongoing training and professional development opportunities.
• Other Duties
  • Demonstrates flexibility and commitment to meeting unit and consumer needs.
  • Performs additional responsibilities as assigned.

Job Requirements

• Education: High School Diploma or GED equivalent required.
• Experience: Minimum of two years of medical office experience.
• Technical Skills: Proficient with computers and Microsoft Office, including Excel, PowerPoint, and Outlook.
• Communication Skills: Excellent verbal, written, and interpersonal communication skills.
• Licensing: Valid driver's license required.
• Pre‑employment Screening: Complete criminal background check; name checked in the registries. Drug testing; education verification and other credentialing as required.
• Positions that require driving: Proof of driver's license, driver's insurance, and vehicle, if required for providing transportation for individuals.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands and Work Environment

• Must be able to regularly lift and carry up to 15 lbs. and occasionally pull at least 10 lbs.
• Must be able to squat, kneel, crawl, crouch, climb, and stoop as part of regular job duties.
• Must be able to use hands and fingers to handle or operate objects, tools, or controls.
• Required to stand and walk for extended periods.
• Must be able to demonstrate proficiency in CPR from floor level, which requires working on hands and knees, bending, standing, and lifting.
• Vision requirements include close, distance, and peripheral vision.
• Must be able to talk and hear. Exception – Deaf and Hard of Hearing Programs: For these programs only, employees must be fluent in American Sign Language (ASL). The requirement to talk and hear does not apply.

Benefits

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday.
• Employee perks and discount program: to help you save money.
• Paid Time Off (full‑time employees only)
• Health/Insurance (full‑time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job‑specific training opportunities
• *contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement

RHA is an Equal Employment Opportunity Employer. RHA prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability. RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.