Admissions Coordinator

U.S. News & World Report; New York (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits including paidvac

Job summary

USNCA seeks an Admissions Coordinator to guide families through the college admissions journey, scheduling consultations and presenting our services. You will engage with families via phone, assess fit for deeper engagement, and coordinate with Marketing on lead quality.

The role requires a proactive, energetic team player who thrives in a fast-paced environment and can navigate CRM tools like Salesforce and video chat platforms such as Zoom.

Qualifications

• Bachelor's degree or higher required.
• Excellent phone presence and strong listening skills.
• Comfort using CRM systems and video chat tools.
• Ability to identify which families are qualified for deeper engagement.
• Strong collaboration and communication with staff, customers, and teams.

Responsibilities

• Guide families through the admissions journey, providing value and resources.
• Connect with families via 70–100 daily inbound/outbound calls for admissions support.
• Assess qualification for deeper sales activity and schedule follow-up demos.
• Collaborate with Marketing to provide feedback on lead quality from sources.
• Manage leads in Salesforce and relay insights to Ops for tool improvements.

Skills

Phone presence

Active listening

CRM (Salesforce)

Lead qualification

Communication

Education

Bachelor's Degree or higher

Tools

Salesforce

Zoom

Job description

CollegeAdvisor.com was founded in 2019 to assist students of all backgrounds in achieving their college admissions goals. The platform matches students and families with a dedicated college advisor from CollegeAdvisor's network of 400+ admissions officers and admissions experts, who help the family craft their application strategy, build their college list, edit and review application essays, prepare for interviews, and bolster their extracurricular profile. U.S. News CollegeAdvisor's (USNCA) mission is to empower students of all backgrounds to achieve their college dreams. We live that mission out through our focus on great value at great price. Our students are a diverse and high-achieving group, typically amongst the top 30% in their high school class and targeting highly selective universities in the United States (Top 100.) We also have a thriving CollegeAdvisor.com Scholars Program, which completely funds the cost of our program in the form of a scholarship for highly exceptional, low-income students. You can learn more at https://www.CollegeAdvisor.com/

Your role in helping us shape the future:

USNCA empowers everyone to thrive. In this position you will have the opportunity to leverage your strengths and skills to leverage your strengths and skills to help build and expand the USNCA college advising business.

The Admissions Coordinator excels at consulting with customers on their college admissions journey. People in this role use excellent listening skills to understand students' current situation and communicate effectively how our services can help students reach their goals for admissions and scholarships. Scheduling families for a full consultation is the primary goal of the Admissions Coordinator.

Are you up to the challenge?

Our ideal candidate is dedicated, detail-oriented, curious, efficient, and a team player. As part of the job you will:

• Be a helpful guide at the beginning of a student/parent's journey with CollegeAdvisor.com, providing value and resources to every family that engages with the company.


• Connect with families through 70-100 minimum inbound/outbound dials daily to walk them through the beginning steps of the admissions process and review our potential support services.


• Assess whether prospective families are 'qualified' for deeper sales activity and schedule follow-up demo calls for qualified families to meet with our Admissions Specialists.


• Work with the Marketing team to give feedback on the quality of leads from various marketing sources.


• Manage leads through a CRM platform (Salesforce) and provide frequent feedback to Operations teams to improve key tools and systems.

You should definitely have:

• Bachelor's Degree or higher


• Outgoing personality with great energy and an excellent phone presence


• Strong collaboration and people skills to interact with staff, colleagues, and customers


• Goal-oriented with a desire to succeed


• Ability to work with digital technology such as CRM (e.g. Salesforce) and video chat tools (e.g. Zoom) to effectively support students and advisors in the college counseling process.

What it's like to work with us:

Talent is our best asset!

We invest in people with passion and potential who understand USNCA's' dedication to our consumers.

• Entrepreneurial, mission-driven culture with core values of quality and integrity

• Focus on fostering personal and professional growth


• Competitive benefits including paid vacation time, medical, and 401K.


• Collaborative Work Environment ~ Fun, diverse, inclusive and ambitious co-workers

Other Job Info:

• These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.


• USNCA strongly encourages all employees to be fully vaccinated (including boosters).


• The anticipated base salary for this position is $15.00 - $21.15 per hour. The actual based salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, interview performance, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.