Admissions Assistant

Acadia Healthcare; Wilmington (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Acadia Healthcare is seeking an Admissions/Registration Clerk to manage patient intake, perform clerical duties, and ensure accurate documentation in medical records and registration systems.

The role requires greeting patients, handling insurance communications, and coordinating with clinical staff to ensure smooth admissions and a safe, organized environment.

Qualifications

• Bachelor’s degree preferred; Social Services field a plus.
• One or more years’ experience in healthcare preferred.

Responsibilities

• Greet and register new patients and transfer patients upon arrival.
• Handle clerical duties including paperwork, data entry, insurance claims, and phones.
• Complete admission paperwork and orient patients to forms and program timelines.
• Process admissions efficiently and communicate arrival/transfer to staff.
• Ensure patient information is collected, processed, and appointments are scheduled with appropriate health personnel.
• Provide empathetic, professional customer service at all times.
• Address and resolve patient complaints with safety as a priority.
• Maintain patient safety and a positive, structured environment for patients and staff.
• Conduct safety checks and supervise as required by guidelines.
• Document clinical information accurately in medical records and registration systems.
• Assist in maintaining a safe, clean environment for patients and visitors.
• Interact with patients and communicate significant observations to admissions staff.

Skills

Customer service

Data entry

Phone etiquette

Insurance claims

Education

Bachelor's degree

Tools

EHR systems

Job description

Purpose Statement

Responsible for the admission and registration of incoming patients.

Essential Functions

• Greet and search new patients and those transporting patients upon arrival.


• Responsible for clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones.


• Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing, notify the clinical lead of the patient’s arrival, and escort the patient and documentation to the appropriate location within the facility.


• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.


• Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.


• Demonstrate a positive, empathetic, and professional attitude toward customers always.


• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.


• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.


• Ensure the well-being of patients and provide a positive, supportive, and structured environment.


• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.


• Document timely, accurate, and appropriate clinical information in patients’ medical records and inpatient registration or other technology systems.


• Assist in providing a safe, secure, clean and, comfortable environment for patients, significant others and, staff.


• Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.


• May obtain patient's vital signs, height, and weight as assigned and document in the patient record.


• Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.


• Assist incoming patients/family members with contraband searches, and itemizing belongings and valuables when needed.


• Complete and maintain required documentation.


• Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.


• May provide transportation for the patient, or coordinate transportation with an appropriate staff member.


• Recognize that patient safety is a top priority.

Data Entry

Other Functions

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• Bachelor’s degree is preferred; Social Services field is a plus.


• One or more years’ experience in healthcare preferred.

Licenses/Designations/Certifications

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).


• First aid may be required based on state or facility.

Additional Regulatory Requirements

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.