Admissions Coordinator

National Health- White Oak Group; Lancaster (SC); On-site; USD 34,000 - 42,000; Full time

Job summary

National Health- White Oak Group in Lancaster, SC seeks an Admissions Coordinator to recruit, screen and admit applicants to the Nursing Facility and Rehabilitation Center. You will educate families about the admission process and facilitate a warm, informative first contact across the admissions office.

This full-time day position reports to the Director of Transitional Services and requires collaboration with social services, nursing staff and community partners.

Qualifications

• Knowledge of Resident Care Policies and commitment to resident services.
• Courteous, tactful communication with residents and families.
• Ability to work with various agencies and community partners.
• Familiarity with admission processes and documentation.

Responsibilities

• Possess thorough knowledge of Resident Care Policies and resident needs.
• Be courteous and tactful, remain calm in emergencies, handle complaints.
• Cooperate with staff and outside agencies to create a positive first impression.
• Establish relationships with local social services and hospitals.
• Explain admission forms and assure signed statements are obtained when necessary.
• Provide emotional support to residents and families during admissions.
• Assist with tours and preliminary admissions paperwork.
• Coordinate with nursing and social services to determine facility capabilities.
• Provide marketing and public relations for the facility.

Job description

Job Details

Job Location: White Oak of Lancaster - Lancaster, SC 29720

Position Type: Full Time

Job Shift: Day

Job Category: Admissions and Marketing

DEPARTMENT: SOCIAL SERVICES

SUPERVISOR: DIRECTOR OF TRANSITIONAL SERVICES

WORK AREA: ADMISSIONS OFFICE

Purpose

To recruit, screen and admit applicants to the Nursing Facility and Rehabilitation Center to create an efficient, warm, and inviting atmosphere whereby potential residents and their legal representative are appropriately educated and informed of the admission process assisting in the transition of the resident into the facility. To promote the facility to the medical and general community by personal contact, media, presence at community events and attend promotions

Working Hours

75 to 80 hours per pay period or as assigned by Supervisor.

Working Conditions

Well-lighted, well-ventilated office. Works with facility personnel under varying conditions, sits, stands, walks generally short distances during the day. Subject to light to moderate lifting. Subject to frequent interruptions.

THIS PERSON REPORTS TO

Director of Transitional Services

HIPAA MINIMUM NECESSARY

Responsible to adhere to HIPAA MINIMUM NECESSARY guidelines and safeguard protected health information.

ESSENTIAL FUNCTIONS OF POSITION

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Possess thorough knowledge of the Resident Care Policies, philosophy and a desire to serve the needs of the residents.
• Be courteous and tactful with people and handling emergencies. Remain calm and level headed in all types of situations and handle complaints in a calm and consistent manner.
• Cooperate with staff and outside agencies to form a first and last impression from this initial contact.
• Establish and maintain close working relationships with local Department of Social Services, representatives of the area community long term care and Social Workers from area hospitals.
• Must stay abreast of changes and requirements of third part payers as they affect residents ability to qualify for admission and continue stay at the facility.
• Assist families in the completion of the preliminary application for admission and conduct tours of the facility and explain services available to prospective residents and/or their families.
• Ascertain pertinent medical and social information regarding prospective residents and confer with the Director of Nursing, or designee to determine the facilitys ability to meet the various needs of the residents prior to admission.
• Be available to resident / families on an ongoing basis to answer questions regarding facility services and policies.
• Explain admission forms and requirements during the pre-admission conference and assure that signed statements of the conference and any necessary physician certifications are obtained when necessary.
• Provide emotional support to residents / families experiencing adjustment problems with admissions and refer more serious problems to the Social Services Director.
• Assist with special resident / family functions such as birthday parties, family night supper, National Nursing Home Week, etc., as required by the Activity Department, with Supervisor approval.
• Prepare report to the supervisor as requested.
• Notify the appropriate nurses station of admission and supply as much medical and social information as possible, prior to admission.
• May assist with answering phones, receptionist duties, and miscellaneous errands as needed.
• Assist families in completion of insurance forms relating to residents admission and completion of all documents including signatures on admission procedures.
• Obtain information for original face sheet and update information as needed.
• Organize, implement and follow-up on Family / Resident Surveys with families and provide report of such to the Director of Transitional Services.
• Provide marketing and public relations for the facility.
• Provide follow-up via telephone or meetings with families regarding concerns / grievances.

NON-ESSENTIAL FUNCTIONS

Other duties as assigned by the Director of Transitional Services.

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Qualifications