Admissions Coordinator

HOOVERWOOD LIVING; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Hooverwood Living, Indianapolis, Indiana, is seeking an Admissions Coordinator to manage the end-to-end admission process for residents and their families. You will conduct tours and interviews, perform pre-admission assessments, and collaborate with Administration, Nursing, and the Business Office to ensure compliant, timely admission decisions.

The role requires a Bachelor’s in Social Services or related field, plus 3–5 years of healthcare/LTC admissions and/or marketing experience.

Qualifications

• Bachelor’s degree in social services, marketing or related field from an accredited college or university.
• Clinical knowledge/background in LTC preferred.
• 3-5 years’ experience in healthcare/long-term care admissions and/or marketing.

Responsibilities

• Provide information, tours and interviews for residents, families, and interested parties.
• Conduct pre-admission assessments and coordinate with Administration, Nursing and Business Office on approvals and HIPAA/compliance.
• Maintain relations with area health care providers and referral sources.
• Collaborate with Social Services to support admissions, tours, transfers and discharges when needed.
• Advocate for the facility and address complaints from residents or families.
• Attend various committees and meetings to provide input on admissions and marketing operations.
• Assist in planning, budgeting and budget control for Admissions & Marketing Department.
• Ensure all admission documents, medical records, orders and notices are signed and filed timely.

Skills

Healthcare admissions experience

Education

Bachelor’s in Social Services/Marketing or related field

Job description

• Location 7001 Hoover Road,Indianapolis, IN, 46260,United States
• Employee Type FT Exempt

Job Description

ADMISSIONS COORDINATOR

REPORTS TO: Administrator

The responsibilities of the Admissions Coordinator include:

• Provide information, tours and interviews for residents, responsible parties and / or family members who have expressed interest in Hooverwood Living/Kraft Commons.
• Provide pre-admission assessments of applicants to determine need for facility placement. Assessments may require visits to area hospitals, assisted living, retirement communities, other nursing homes, and/or the resident’s residence as needed. Work in conjunction with Administration, Nursing, Business Office, etc. when making admission related approvals and when assuring compliance with CICOA, PAS, insurance companies, Medicare, Medicaid, private pay, etc., regulations and requirements.
• Maintain positive relations and on-going communication with area health care providers and other referral sources.
• Work in conjunction with Director of Social Services and Social Service Staff to effectively utilize their support and assistance with admission process, tours, inquiries, room transfers, discharges, etc., when responsibilities require this position to be out of the facility.
• Act as an advocate for the facility at all times. Assist Hooverwood Administration as appropriate to investigate and respond to legitimate complaints a resident, resident family or resident legal representative may have.
• Attend and provide input, direction, and feedback at the following meetings: Team meetings, Quality Assurance Committee, Admissions Committee, Rehabilitation Committee, Marketing Committee, Eldersource Case Management Committee, NORC Advisory Committee, or any other Board or staff committees as may be assigned by the Executive Director.
• Participate in the planning, budgeting and budget control of the Admissions & Marketing Department’s annual operating budget.
• Assure all admission documents, medical records, physician orders, resident notices of rights, and HIPAA policies are signed by the resident and / or resident responsible party. Assure that completed admission contracts and all other documents are turned into the Executive Director for review and signature in a timely fashion.
• Seek assistance and support from Marketing director to assure that all admission related documents, brochures, contracts, etc., are accurate, timely, and fully stocked.
• Assure that complete and accurate information is provided to Receptionist for the completion of admission face sheets, daily census, etc.
• Maintain admission related logs for Board Meetings, marketing, productivity, and utilization review purposes.
• Assure new residents and family members are well introduced to their new environment and assure that orientation of the resident to the facility is initiated immediately upon arrival by communicating with social service staff resident’s time of arrival and specific needs.
• The admissions Coordinator is to promote community service and relation between facility and community.

Qualifications

• Should possess a Bachelor’s in Social Services, Marketing or a related field, from an accredited college or university.
• Clinical Knowledge/Background in LTC preferred
• 3-5 years’ experience in healthcare / long-term care admissions and / or marketing.