Admissions Coordinator

Villa Healthcare; Hamtramck (MI); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company match

Paid Time Off

Tuition Reimbursement Program

Job summary

St. Joseph's a Villa Center is seeking an Admissions Coordinator to join their team.

Under the supervision of the Director of Admissions, the Admissions Coordinator handles admissions, coordinates with referral sources, and provides facility and program information through outreach and presentations. The role requires engaging with clients and families, coordinating with hospital liaisons, and ensuring accurate admission documentation and scheduling.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• At least 1 year of experience in admissions or related role preferred.
• Must read, write, speak English.
• Ability to learn company applications.

Responsibilities

• Responds to calls regarding information, admission to a facility and re-admission.
• Secures information to finalize admission and coordinate with referral sources.
• Communicates with referral sources and facilities about admissions and dates.
• Coordinates with hospital liaison and DON for medical review of admissions.

Skills

English literacy

Communication

Interpersonal skills

Computer basics

Education

High school diploma

Bachelor's degree preferred

Job description

St. Joseph's a Villa Center is seeking an Admissions Coordinator to join their team! Under the supervision of the Director of Admissions, the Admissions Coordinator assumes responsibility of admissions. They provide clients (prospective residents and their families and referral sources) with facility and program specific information via community outreach and networking, facility tours, personal visits and assessments presentations and follow up.

Admissions Coordinator Duties and Responsibilities

• Responds to calls regarding information, admission to a facility and re-admission.
• Secures information on the needs of the customer, identifies services available to meet the needs of the customer and secures admission to the facility.
• Secures required information (current medications, labs, history and physical, diagnosis, current notes) to finalize the acceptance of a new admission or re-admission of a current resident/patient.
• Communicates with referral sources, prospective admissions, and the facility, in an expeditious manner, on the acceptance (or denial) for an admission and planned admission date. (Partners with the designated lead prior to denying an admission.)
• Communicates/partners with the financial lead on the key elements relating to an admission, such as but not limited to insurance verification, OBRA screening, Medicare qualifying stay, etc.
• Communicates with facility staff to ensure accuracy of information relating to bed availability, planned discharges, residents/patients needing isolation, transfers to the hospital and deaths.
• Meets with facility staff to develop partnerships, knowledge of and observation of the key services as well as evaluation of the admission and re-admission process (seeks information from the marketing staff for the evaluation).
• Meets with referring agencies to develop partnerships, knowledge of the needs of the referring agencies as well as evaluation of the admission and re-admission processes (seeks information from the hospital liaison for the evaluation
• Evaluates the admission process and develops measures for improvement in conjunction with the key facility partners.
• Secures information relating to the referring agency and/or call-how they learned about the facility, name of referral, etc. and analyzes this information with the marketing staff.
• Coordinates with the hospital liaison for on-site assessments.
• Coordinates with the DON for medical review of admissions with complex medical care requirements.
• Performs duties, which may include transportation of residents, as assigned in Facility
• Performs other duties, as assigned.

Admissions Coordinator Skills and Abilities

• Ability to read, write, speak and understand English.
• Meets all health requirements, as required by law.
• Ability to relate positively, effectively, and appropriately with residents, families, community members, volunteers and other facility staff.
• Demonstrates basic computer knowledge and ability with an aptitude to learn company applications.

Admissions Coordinator Education and Experience

• High school degree or equivalent, required.
• Bachelor’s Degree in an area relating to health, human services or customer service preferred.
• One year of experience in a related role, preferred.

Physical Requirements

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.
• Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.

Villa Healthcare Benefits

• Daily Pay & Competitive Compensation
• Tuition Reimbursement Program
• 401(k) with company match
• Medical Insurance
• Dental, Vision, and Disability insurance
• Employee Assistance Program (EAP)
• Access to Villa Perks, an Employee Discount Program
• Innovative Training Programs
• Opportunity for Growth and Advancement
• Paid Time Off
• And much more!
• The above company benefits apply to full-time employees working 30 or more hours per week. Eligibility for specific benefits may vary depending on employment status and location.

Why Villa?

At Villa, we believe great care begins with how we treat our people. When our team members feel supported, respected, and empowered, better outcomes follow for residents and their families.

Whether you're at the bedside or behind the scenes, your work matters here because every role contributes to someone’s comfort, dignity, and healing. When you join Villa, you are not just building a career. You are becoming part of a team united by purpose.

We support our team members through mentorship, professional development, and a culture built on collaboration, trust, and growth, so you can continue to learn, contribute, and make a meaningful impact.

Villa Healthcare has a long and successful history of providing both short- and long-term skilled nursing care. We are committed to personalized, integrated care that considers the total well-being of every guest and their family members and goes beyond simply meeting expectations. This commitment is reflected in our empathetic and respectful culture, where we honor individual preferences and needs so each guest can feel at home while working toward optimal health outcomes.

At Villa, we believe in making people better, and our B.E.T.T.E.R. Service Excellence Code of Conduct guides how we show up every day. As a member of the Villa team, employees are expected to uphold these standards by Being welcoming to all, Establishing meaningful relationships, demonstrating Trust and respect, supporting Teamwork, Engaging and communicating openly, and Recognizing one another’s contributions.

Villa Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.