Admissions Coordinator

Camden Healthcare and Rehabilitation Center; Camden (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision insurance

Tuition reimbursement

401K retirement savings

Pet insurance options

Job summary

Camden Healthcare and Rehabilitation Center in Camden, Tennessee, is seeking an Admissions Coordinator to manage the inquiry and admission process. The role involves coordinating with medical professionals, conducting facility tours, and maintaining relationships with referral sources.

Ideal candidates will have a degree in communications or business, alongside experience in customer relations. Competitive benefits and a supportive workplace culture are provided.

Qualifications

• Two years equivalent experience in a customer relations position or Admissions Coordinator.
• One year of experience in a customer service position.
• Healthcare community relations experience preferred.

Responsibilities

• Manage facility inquiry and admission process.
• Conduct facility tours and maintain bed availability information.
• Maintain relationships with referral sources and ensure accurate admissions data.

Skills

Customer relations

Effective communication

Organizational skills

Public speaking

Education

Associate or Bachelor's degree in business/communications

Job description

Are you looking for a rewarding career and a stable company to call home? Camden Healthcare and Rehabilitation Center not only offers you leading market wages, but a rewarding experience to work with other warm-hearted team members who will support and guide you along your career path. At the end of each day, your professional success and personal fulfilment will be your reward for making a difference in the lives of our residents.

About the Role

The Admissions Coordinator manages the facility inquiry and admission process and provides customers with facility-related information via facility tours, personal visits/assessments, conversations, and follow-up. Coordinates and implements effective customer relationship programs with the team.

Responsibilities

• Responds to inquiry calls from hospital discharge planners, other community contacts, families, and other referral sources in a professionally and timely manner, with appropriate follow-up.
• Conducts facility tours and manages the admission process by consistently maintaining updated bed availability and facility services information.
• Makes customer service calls outside the facility to medical, insurance, legal and financial professionals, and senior organizations, appropriate special interest groups, hospital discharge planners, and other community contacts to develop and maintain relationships to advise referral sources of bed availability and new product and services.
• Maintains current database of existing and potential referral sources.
• Alerts appropriate department heads and building staff of projected changes in admissions, bed changes, and discharges, through daily admission meeting to discuss forthcoming changes.
• Ensures appropriate admission paperwork and signatures are obtained from residents or responsible parties prior to admission and communicates special needs of new admits.
• Ensures daily that referral sources and admissions data are entered into the automated referral system.
• Coordinates the development and implementation of customer relationship plans, serves as a chairperson for customer relationship team meetings, monitors budgets and tracks results.
• Maintains a working knowledge of Federal and State regulations and reimbursement guidelines (Medicare and Medicaid). Assists with managed care referral process.
• Maintains a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues and communicates this information to facility staff and community contacts.
• Develops and implements special events and presentations targeted at community education, establishing, and maintaining status for the facility as the expert on skilled nursing, specialty programs, and rehabilitation care in the community.
• Performs other tasks as assigned.

Qualifications

• Education: Associate and/or bachelor’s degree in business/communications field preferred.
• Two years equivalent experience in a customer relations position or Admissions Coordinator position in lieu of degree.
• Previous healthcare community relation’s experience preferred.
• Experience: One year of experience in a position requiring customer relations or customer service. A background in community involvement is preferred.

Required Skills

• Knowledge of, or ability to learn, reimbursement programs from payor sources.
• Ability to communicate effectively with residents, their family members, referral sources, and at all levels of the organization.
• Skilled at making presentations/public speaking.
• Strong organizational skills.

Preferred Skills

• Previous healthcare community relation’s experience preferred.

Pay range and compensation package

• Key Benefit Package Options:
• Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield.
• Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers.
• Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options.
• Pet Insurance: Three options available.
• Education Assistance: Tuition reimbursement and student loan repayment options.
• Retirement Savings with 401K.
• HSA and FSA options.