Admissions Concierge for Senior Care Center

Ivy Creek Wellness & Rehabilitation; Waco (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Paid Time Off

Job summary

Ivy Creek Wellness & Rehabilitation is seeking a concierge/admission personnel to support the admission leader with daily duties including maintaining admission guidelines, marketing programs, room preparation, and conducting tours for prospective residents and families.

The role focuses on market outreach, inquiry handling, financial verification for admission, and ensuring accurate documentation to streamline admission processes.

Qualifications

• Experience in health care services, products or pharmaceuticals is desirable.
• Familiarity with long- term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

Responsibilities

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk-in or telephone inquiries and invites referral source to nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates; Gathers nursing information from e-discharge system, or floor nurse at hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the Facility thus assisting in reducing accounts receivable.
• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development efforts by making quality contact with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model.
• Uses clinical inventory to evaluate residents for admission; visits prospective residents in hospital and assesses suitability; contacts Social Services to verify eligibility; contacts insurance companies to determine coverage.
• Meets in center with families upon or before admission to sign paperwork; records information identifying physician and resident, type of accommodation, insurance coverage, and admission date.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to determine satisfaction; provides timely follow-up on complaints.
• Other duties, responsibilities and activities may change or assigned at any time with or without notice.

Skills

Healthcare experience

Professional image

Job description

Ivy Creek Wellness & Rehabilitation is seeking a concierge/admission personnel to support the admission leader with daily duties including maintaining admission guidelines, marketing programs, room preparation, and conducting tours for prospective residents and families.

The role focuses on market outreach, inquiry handling, financial verification for admission, and ensuring accurate documentation to streamline admission processes.