Admissions Concierge

The McGuire Group Health Care Facilities; Buffalo (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Weekly or Same-Day Pay

Health, Dental, and Vision Insurance

Life Insurance

Employee Referral Bonus

Retirement Savings Options

Job summary

Garden Gate Health Care Facility in Cheektowaga, NY, part of The McGuire Group, seeks an Admissions Concierge to create a warm, welcoming experience for residents and families. You will address questions with compassion, support tours, and coordinate admission-related needs in a fast-paced setting.

The role requires strong communication, customer service, and teamwork skills; a high school diploma is required with an associate degree preferred. Weekend availability is needed.

Qualifications

• High School Diploma or equivalent required.
• Associate degree preferred.
• Minimum 1 year in long-term care or similar setting is expected.

Responsibilities

• Welcome residents and families, provide tours and orientation support.
• Maintain admission materials and documentation.
• Communicate with residents daily to address needs and concerns.
• Log and resolve resident concerns and follow-up actions.
• Ensure rooms are clean and ready for admissions.
• Collaborate with interdisciplinary teams to support satisfaction.
• Provide excellent customer service to residents, families, visitors and staff.
• Perform additional duties as assigned.

Skills

Communication

Customer service

Teamwork

Conflict resolution

Organizational skills

Education

High School Diploma or equivalent

Associate degree preferred

Job description

Admissions Concierge

Rate: $16- $18/hour (depending on experience)

Schedule: 11 am - 7 pm (flexible), weekends required

Job Details

Description
Garden Gate Health Care Facility is looking to add an Admissions Concierge to its team. In this role, you’ll help create a warm and welcoming experience for new residents and families while ensuring their questions, needs, and concerns are addressed with compassion and professionalism. If you enjoy building relationships and creating positive first impressions, this could be the perfect opportunity for you.
Located in Cheektowaga, NY, Garden Gate Health Care Facility is proud to be part of The McGuire Group, a recognized leader in skilled nursing, rehabilitation, and long-term care services throughout New York State. Our team is dedicated to creating a welcoming environment where residents, families, and employees feel valued and supported. With a strong focus on compassion, teamwork, and resident-centered care, Garden Gate offers a rewarding opportunity to grow your career while making a meaningful difference in the lives of others every day.

Responsibilities

• Welcome new residents and families to the facility and provide tours and orientation support
• Maintain and update orientation materials and admission-related documentation
• Communicate daily with residents to ensure needs are being met and concerns are addressed promptly
• Maintain logs of resident concerns, follow-up actions, and resolutions
• Ensure subacute rehabilitation rooms are clean, prepared, and ready for admissions
• Collaborate with interdisciplinary teams to support resident satisfaction and a positive admission experience
• Provide excellent customer service to residents, families, visitors, and staff
• Perform additional duties as assigned

Requirements

• High School Diploma or equivalent required
• Associate degree preferred
• Minimum of 1 year experience working in a long-term care setting with residents and families required
• Strong communication and customer service skills
• Positive attitude with strong teamwork and conflict resolution abilities
• Strong problem-solving and organizational skills
• Ability to maintain professionalism and compassion in a fast-paced environment
• Ability to work collaboratively with interdisciplinary teams

Benefits

• Paid Time Off (PTO) for Full-Time and Part-Time
• Weekly or Same-Day Pay Options
• Health, Dental, and Vision Insurance
• Life Insurance
• Employee Referral Bonus Program
• Retirement Saving Options