Admissions & Care Transitions Leader

EHG; Virginia Beach (VA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

Dental + Vision

401k

Tuition reimbursement through ECPI

Employee recognition programs

Daily Pay

Job summary

Eastern Health Group is seeking an Admissions Director to manage the facility’s admissions process and provide prospective residents and families with facility information through tours, visits, assessments, and follow-ups.

The role works closely with Marketing and Nursing leadership to achieve census and quality mix goals, while ensuring compliant admissions and effective bed management. A strong customer-service orientation and healthcare experience are essential.

Qualifications

• Bachelor’s degree preferred; equivalent related work experience may be acceptable.
• Minimum of two (2) years in a health care setting; long-term care setting preferred.
• Equivalent experience in a Director of Admissions position may be acceptable.
• Excellent verbal and written English communication skills.

Responsibilities

• Meet physical and sensory requirements and work in the described environment.
• Identify and participate in process improvement initiatives that enhance the customer experience and workflow.
• Respond to inquiry calls from hospital discharge planners, families, and other referral sources.
• Conduct facility tours and manage admission processes with updated bed availability.
• Communicate special needs of new admits to staff to facilitate a smooth transition.
• Maintain a waiting list in compliance with state and federal guidelines.
• Maintain knowledge of Federal and State regulations and reimbursement (Managed Care, Medicare, Medicaid).

Skills

Customer service

Verbal and written English

Team collaboration

Problem solving

Education

Bachelor’s degree in Business, Communications, or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Internet navigation

Job description

Eastern Health Group is seeking an Admissions Director to manage the facility’s admissions process and provide prospective residents and families with facility information through tours, visits, assessments, and follow-ups.

The role works closely with Marketing and Nursing leadership to achieve census and quality mix goals, while ensuring compliant admissions and effective bed management. A strong customer-service orientation and healthcare experience are essential.