Admissions Associate

Tennessee Aquarium; Chattanooga (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

The Tennessee Aquarium in Chattanooga seeks a friendly, energetic Guest Services Associate to assist guests with information on hours, tickets, memberships, IMAX, and events. You will support sales, reservations, cash handling, and customer engagement while guiding visitors through a memorable experience.

Requirements include a high school diploma (some college preferred) and 2 years of sales/customer service. Must manage peak-season lines and uphold ADA compliance during service interactions.

Qualifications

• High school diploma or some college preferred.
• 2 years’ sales/customer service experience preferred.
• Ability to operate a cash drawer and handle money (basic math).
• Professional and enthusiastic interpersonal skills.
• Proactive and persuasive selling skills.
• Strong computer proficiency and ability to learn new software.
• Organizational skills with attention to detail.
• Handles multiple functions simultaneously.
• Ability to work in both indoor and outdoor environment as needed.

Responsibilities

• Be a one-stop source for all guest questions concerning hours, ticket prices, directions, memberships, IMAX, parking, etc.
• Provide information and assist with new ticket reservations and/or existing reservations.
• Research guests’ bookings using ticketing programs and look up membership details.
• Maintain an ongoing knowledge base of Aquarium offerings and events.
• Reconcile cash drawers.
• Upsell add-ons to guests while maintaining department metrics.
• Work independently and provide a high standard of customer engagement.
• Handle long lines of customers for several hours during peak season.
• Capture customer details such as first/last name, email, zip codes, etc.
• Fulfill other required workplace responsibilities as requested.
• Ensure ADA compliance regarding service animals vetting procedures.

Skills

Customer service

Sales

Interpersonal skills

Cash handling

Proactive selling

Multitasking

Technical proficiency

Education

High school diploma

Tools

Ticketing software

Job description

Tennessee Aquarium
Chattanooga, TN 37402, USA

Description

The Tennessee Aquarium, rated the best Aquarium in America for overall guest satisfaction, attracts over 750,000 visitors each year. We are looking for a positive, energetic individual with excellent customer engagement skills, unique sales techniques, and experience to assist guests with information regarding the Aquarium, IMAX, ticketing, memberships, and any other special events, while supporting the Aquarium’s mission to connect people with nature and empower them to make informed decisions about water and wildlife.

Key Responsibilities

• Be a one-stop source for all guest questions concerning the Aquarium hours, ticket prices, directions, memberships, IMAX movies, parking, etc.
• Provide information and assist with new ticket reservations, and/or existing reservations.
• Ability to use ticketing programs to research guests’ bookings and look up membership details.
• Maintain an ongoing knowledge base of Aquarium offerings and events.
• Reconcile cash drawers.
• Upsell add-ons to guests while maintaining results within the department’s average metrics
• Must be able to work independently and provide a high standard of customer engagement.
• Work long lines of customers for several hours during peak season.
• Capture customer details such as first and last name, email, zip codes, etc. with each transaction.
• Fulfill other required workplace responsibilities within the organization as requested or assigned.
• Ensure compliance with ADA regulations regarding service animals vetting procedures.

Key Requirements

• High school diploma or some college preferred.
• 2 years’ sales/customer service experience preferred.
• Ability to operate a cash drawer and handle money (basic math).
• Professional and enthusiastic interpersonal skills.
• Proactive and persuasive selling skills.
• Strong computer proficiency and ability to learn new software.
• Organizational skills with attention to detail.
• Handles multiple functions simultaneously.
• Ability to work in both indoor and outdoor environment as needed

All submissions must be received by October 28, 2026, at 5:00 PM EST.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.