Admissions Assistant/ Social Services Aide

Sapphire Rehabilitation & Care Center; Upper Arlington (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company Paid Life Insurance

Voluntary Term Life Insurance

Long-Term Disability

Short-Term Disability

Supplemental Insurance

Job summary

Sapphire Care and Rehabilitation is seeking an Admissions Assistant/Concierge to ensure the facility is prepared for new admissions and to promptly provide information to prospective residents and families. The role assists with admissions assessments and initial care conferences.

Responsibilities include coordinating with Central Intake, scheduling admissions, preparing rooms, greeting new residents, answering inquiries, and guiding tours.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills.
• Excellent time management and ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate as needed.
• Comfortable in a fast-paced, sometimes stressful environment.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Coordinate admissions with Central Intake and admissions team.
• Schedule admissions and notify required team members of expected admissions and needs.
• Prepare rooms, ensure readiness and necessary equipment, and create positive first impressions.
• Greet new admissions and answer questions.
• Answer phones promptly and respond to inquiries.
• Conduct tours for prospective residents and families.
• Coordinate timely admission contract completion.
• Support census goals and maintain a census culture.

Skills

Excellent verbal communication

Written communication

Customer service

Sales skills

Organization

Time management

Problem solving

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Sapphire Care and Rehabilitation (formerly Arlington Court) is looking for an Admissions Assistant/Concierge.

Job Summary

Under the supervision of the Administrator this role assumes responsibility and accountability of ensuring the facility is prepared for new admissions, to ensure that persons seeking information regarding admission are promptly provided with accurate and appropriate information about the facility. This role will assist in performing new admissions assessments and completing inital care conference.

Essential Job Duties & Responsibilities:

• Work closely with Central Intake to coordinate all admissions into the center.
• Schedule admissions timely and appropriately and notify required team members of expected admissions and their individual needs.
• Coordinate admission process to ensure room readiness, 1st Impressions and ensure necessary equipment is in place.
• Green new admissions, welcome them and answer any questions.
• Answer phones timely, respond to inquiries.
• Conduct tours.
• Coordinate timely admission contract completion.
• Work to maintain a census culture within the center.
• Work to maintain and exceed the census goals.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Travel Requirements:

Some local travel may be required.

Benefits:

• Medical
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Term Life Insurance
• Long-Term & Short-Term Disability
• Supplemental Insurance

Education and Experience:

• High school diploma or equivalent.
• At least three years related experience required.