Admissions Assistant Director

Northbridge University; DeLand (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Northbridge University is seeking an Admissions Assistant Director at the DeLand Campus to drive new student and re-entry enrollment, coach the admissions team, and translate data into actionable strategies. The role partners with campus leadership to ensure compliance and consistent execution of admissions processes.

You will observe call/interview quality, manage performance metrics, and provide ongoing coaching and training while supporting rollout of new initiatives.

Qualifications

• Associate degree required.
• 2+ years in post-secondary admissions operations, enrollment management, CRM/SIS platforms, and performance reporting.
• Demonstrated success meeting or exceeding enrollment goals.
• 1 year of experience coaching, quality oversight, systems support, or reporting for admissions.
• Ability to translate data into clear, actionable recommendations and BI tools data/dashboards.
• Ability to manage multiple priorities in a fast-paced, results-driven environment.
• Solid understanding of admissions systems, workflows, performance metrics, and compliance requirements.
• Availability to work extended hours and weekends.

Responsibilities

• Achieve assigned enrollment goals aligned to campus benchmarks.
• Maintain performance across key admissions KPIs (call volume, appointment volume, show rate, interview-to-enrollment).
• Conduct admissions interviews, follow-up, and enrollment activities per standards.
• Perform call and interview quality observations per standards.
• Deliver ongoing coaching based on observations and performance data.
• Identify performance gaps and support improvement plans through coaching.
• Participate in performance conversations with campus leadership.
• Provide systems guidance to ensure compliant use of admissions tools.
• Translate data insights into actionable coaching strategies.
• Identify risks impacting enrollment performance and address them.
• Lead or co-facilitate admissions training and onboarding.
• Support rollout of new initiatives, scripts, and system updates.
• Serve as a subject-matter resource for admissions practices.

Skills

Coaching

Data interpretation

BI tools

Multitasking

Education

Associate's degree

Tools

CRM/SIS platforms

BI dashboards

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Adm Reg Northbridge University- Deland Campus, DeLand, FL, US

30+ days ago Requisition ID: 3879

At Northbridge University, we are looking for an Admissions Assistant Director!

The Admissions Assistant Director (AAD) is responsible for meeting individual enrollment goals and supporting campus enrollment performance. The role works in close partnership with the Associate Director of Admissions and Director of Admissions to drive new student and re-entry enrollment by improving execution, quality, compliance, and consistency across admissions operations. This individual leads by example through strong personal enrollment production and serves as a coaching resource for the admissions team. This role conducts call and interview quality observations, reviews performance metrics, provides systems support, and delivers ongoing coaching and training to address performance gaps and strengthen execution. The AAD identifies opportunities for improvement at the individual and team level and collaborates with campus leadership to execute improvement plans through coaching and skill development.

Qualifications/Education:

• An associate's degree from an accredited institution is required.
• Minimum of 2 years of experience in post-secondary admissions operations, enrollment management, CRM/SIS platforms, and performance reporting.
• Demonstrated success as a high-performing individual contributor meeting or exceeding enrollment goals
• 1 year of experience supporting admissions performance through coaching, quality oversight, systems support, or reporting
• Ability to translate data into clear, actionable recommendations and interpreting BI tools data/ dashboards
• Ability to manage multiple priorities in a fast-paced, results-driven environment
• Solid understanding of admissions systems, workflows, performance metrics, and compliance requirements
• Availability to work extended hours and weekends.

Essential Duties and Responsibilities:

• Achieve assigned individual/programmatic new student and re-entry enrollment goals aligned to campus and regional benchmarks.
• Maintain performance across key admissions KPIs, including call volume, appointment volume, show rate, interview-to-enrollment conversion, and compliance.
• Conduct admissions interviews, follow-up, and enrollment activities in accordance with admissions standards.
• Conduct documented call and interview quality observations in accordance with established quality standards.
• Deliver ongoing, targeted coaching based on observation findings and performance data.
• Identify individual and team-level performance gaps and support execution of improvement plans through coaching and skill reinforcement.
• Participate in performance conversations as a coaching and support resource when requested by campus leadership.
• Provide systems guidance and troubleshooting support to admissions team members to ensure effective and compliant use of admissions tools.
• Partner with the Associate Director and Director of Admissions to translate data insights into actionable coaching strategies.
• Identify and elevate operational, systems, or compliance risks impacting enrollment performance.
• Lead or co-facilitate admissions training sessions, skill refreshers, and onboarding support.
• Support rollout of new initiatives, scripts, systems updates, and process changes.
• Serve as a subject-matter resource for admissions practices and expectations.
• Support department leadership providing managerial coverage as needed.

Why Join Northbridge University?

At Northbridge University, you become part of a community devoted to academic excellence, innovation, and human development. Every employee, from faculty to administrative staff, plays a key role in advancing the growth of our students while enhancing their own professional journey. We foster a culture of teamwork, respect, and ongoing learning, where innovative ideas are welcomed and talent is supported. Our employees enjoy professional growth opportunities, career stability, and the satisfaction of contributing to an organization that changes lives through education.

At Northbridge University, you’re not just building a career—you’re creating a meaningful purpose.

Northbridge University is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.

The selected applicant will undergo a background check, educational verification, and drug testing.