Admissions Assistant

Loyola Marymount University; Auburn Hills (MI); On-site; USD 30,665 - 36,754; Full time

Job summary

Loyola Marymount University is seeking an Admissions Assistant to support the admissions and enrollment processes for prospective and current students. You will be the first point of contact, delivering high-quality service by phone, email, and chat, and assisting with tours, applications, reporting, and event coordination.

The role requires a bachelor's degree or equivalent experience, strong office skills (Word, Excel, PowerPoint), and excellent customer service and communication abilities.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience providing administrative support in an admissions office or higher education.
• Some knowledge of standard office procedures, Word, Excel, and PowerPoint.
• Excellent customer service skills and the ability to work with a variety of people.
• Ability to learn quickly, work with multiple supervisors, and perform several duties simultaneously.
• Good written and oral communication and interpersonal skills; poise and professionalism.

Responsibilities

• Provide information to prospective students regarding the admissions and application process.
• Respond to phone, email, and chat inquiries.
• Give campus tours and meet with prospects.
• Process applications and required documents using application systems such as BANNER and other university systems.
• Generate reports for processing and collate files for review; create electronic admissions files.
• Troubleshoot problems with individual applications and contact applicants as necessary.
• Enter and process admissions decisions; generate decision letters and emails.
• Follow up with decisions and maintain LLS application status checker.
• Create emails, flyers, and invitations for prospective students; assist with events as needed.
• Create and modify newsletters for admits and applicants.
• Update general Admissions web pages.
• Assist with special projects and events.
• Register and maintain information for recruitment events; coordinate and ship materials; recruit at local graduate and law school fairs (some travel may be required).
• Take appointment requests for Associate Dean, Director, and Assistant Directors of Admissions.
• Pick up and process mail daily.
• Order office supplies and keep track of office inventory.
• Perform other related duties as assigned or requested.

Skills

Customer service

Written communication

Oral communication

Interpersonal skills

Multitasking

Ability to learn quickly

Education

Bachelor's degree or equivalent experience

Tools

Word

Excel

PowerPoint

Job description

Position Overview

The Admissions Assistant will provide office support for all aspects of the admissions and enrollment process. The Assistant serves as the first point of contact for Admissions and will provide excellent service to prospective and current students.

Responsibilities

• Provide information to prospective students regarding the admissions and application process.
• Respond to phone, email, and chat inquiries.
• Give campus tours and meet with prospects.
• Process applications and required documents using application systems such as BANNER and other university systems.
• Generate reports for processing and collate files for review; create electronic admissions files.
• Troubleshoot problems with individual applications and contact applicants as necessary.
• Enter and process admissions decisions; generate decision letters and emails.
• Follow up with decisions and maintain LLS application status checker.
• Create emails, flyers, and invitations for prospective students; assist with events as needed.
• Create and modify newsletters for admits and applicants.
• Update general Admissions web pages.
• Assist with special projects and events.
• Register and maintain information for recruitment events; coordinate and ship materials; recruit at local graduate and law school fairs (some travel may be required).
• Take appointment requests for Associate Dean, Director, and Assistant Directors of Admissions.
• Pick up and process mail daily.
• Order office supplies and keep track of office inventory.
• Perform other related duties as assigned or requested.
• The Law School reserves the right to add or change duties at any time.

Expectations

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.

Qualifications

• Typically, a bachelor’s degree or equivalent experience.
• Experience providing administrative support in an admissions office or other area of higher education is preferred.
• Some knowledge of standard office procedures, word processing, spreadsheet, email and databases (Word, Excel, and PowerPoint).
• Excellent customer service skills and the ability to work with a variety of people.
• Ability to learn quickly, work with multiple supervisors, and perform several job duties simultaneously with efficiency and accuracy.
• Good written and oral communication and interpersonal skills; poise and professionalism necessary to represent the university independently before a variety of constituencies.

Compensation

Staff Regular Salary range: $22.26 - $26.68 per hour. Salary commensurate with education and experience. Please note that this position may not be eligible for visa sponsorship now or in the future.

Physical Demands

Constantly required to sit, use finger movement, speak clearly, hear conversation, and see near and far. Frequently required to stand and walk. Occasionally required to lift, carry, and push up to 25 lbs., stoop, kneel, reach high and low, and use depth perception.

Work Environment

The work environment is normal. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Mental Demands

Occasional variety of unrelated tasks; frequent calculating, interrupted work, variety of interrelated tasks; sustained concentration, reasoning, judgment, resourcefulness, analytical ability, and ingenuity.

Equal Employment Opportunity Statement

Loyola Marymount University is an equal employment opportunity employer and prohibits unlawful discrimination on the basis of race, religious creed (including religious dress and grooming practices), color, national origin (including language and language use restrictions), ancestry, disability (mental and physical) including HIV and AIDS, legally protected medical condition (cancer-related or genetic characteristics), denial of Family and Medical Care Leave, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical condition), gender, gender identity, gender expression, age 40 or over, military or veteran status, sexual orientation, genetic information or any other bases protected by federal (including but not limited to Title VI and Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990), state or local law. The University does not discriminate on these bases, or any other basis protected by law, in the administration of any of its education or admissions policies, scholarship or loan programs, athletics, and other school-administered policies and programs, or in its employment policies and practices. All University policies, practices, and procedures are administered in a manner consistent with LMU's Jesuit identity and character.

To learn more about the University's Statement of Non-Discrimination policy and related grievance procedures. To report questions or concerns about sex-based discrimination, please contact [e-mail] or 310.568.6105.