Admissions and Records Manager

Virginia's Community College System; Richmond (VA); On-site; USD 50,000 - 53,000; Full time

Job summary

New River Community College in Dublin, Virginia, seeks an Admissions and Records Manager to lead the student services team and manage admissions operations on site. The role ensures compliant, accurate enrollment processes and supervises the office staff.

The position advances through managing applications, transcripts, graduation certification, and SEVP responsibilities, with collaboration across departments to deliver quality student service.

Qualifications

• Knowledge of general office practices, procedures, and administrative operations.
• Strong organizational, oral, written communication, and computer skills.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing priorities.
• Demonstrated ability to maintain confidentiality and exercise sound judgment.
• Strong analytical, problem-solving, and decision-making skills.
• Advanced proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Demonstrated experience supervising, leading, or facilitating the work of others.
• Higher education experience and understanding of academic policies (preferred).

Responsibilities

• Supervise the Admissions and Records Office staff.
• Ensure the security and accuracy of student records in compliance with regulations.
• Maintain knowledge of college policies to provide accurate information and guidance.
• Coordinate the annual President’s Awards Ceremony.
• Oversee graduation certification and program completion processes.
• Review admissions applications and determine program placement.
• Serve as the Primary Designated School Official (PDSO) for SEVP.
• Evaluate official transcripts and transfer credits toward a program of study.
• Oversee SIS modules for admissions, registration, and enrollment.
• Provide SIS training and support for college personnel.
• Administer credit for prior learning and award academic credit.

Skills

Organizational skills

Oral communication

Written communication

Computer skills

Multitasking

Confidentiality

Analytical skills

Problem-solving

Leadership

Higher education experience

SEVP knowledge

PeopleSoft SIS

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

PeopleSoft SIS

Job description

Working Title Admissions and Records Manager Role Title Education Support Spec III Role Code 29144-SW FLSA Exempt Pay Band 04 Position Number 27500067 Agency New River Community College Division New River Community College (Div) Work Location Pulaski - 155 Hiring Range $50,000-$53,000 Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule Monday-Friday Sensitive Position No Job Description

New River Community College is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred plus acre site at the intersection of U.S. Routes 11 and 100 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modern, well-equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body.

The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professionals, and government. The college promotes equal opportunity for prospective students and employees.

Duties

NRCC is seeking a decisive, student-focused, detail-oriented, and compliance-driven seasoned professional to join our student services team as the Admissions and Records Manager on our campus in Dublin. The Admissions and Records Manager establishes and interprets admissions policies and procedures, and ensures compliance with institutional, state, and federal requirements. The manager provides leadership for NRCC’s admissions operations, ensuring efficient, accurate, high-quality, student-centered, compliant, and confidential enrollment processes. The manager also oversees daily admissions functions, including the college application, registration, program completion, and graduation certification process, transcript requests, and coordinates the work of the admissions team. The work of the Admissions and Records Manager requires decisiveness, adaptability, excellent communication skills, strong attention to compliance and details, and a commitment to an outstanding student experience. The manager utilizes an assortment of technological solutions to facilitate admissions and records activities. Reporting to the Coordinator for Admissions and Records and Advising Services, the Admissions and Records Manager’s primary role is to supervise the Admissions and Records Office and staff and oversee a variety of departmental functions and processes.

Responsibilities

• Supervise the department and staff of the Admissions and Records Office.
• Ensure the security and accuracy of student records in compliance with all Virginia Community College System, federal, and state regulations.
• Maintain a comprehensive knowledge of college policies, procedures, academic programs, and student services to provide accurate information and guidance.
• Coordinate the annual President’s Awards Ceremony.
• Oversee the certification of all graduation candidates and manage the processes related to program completion.
• Review applications for admissions and determine proper program placement for students.
• Serve as the Primary Designated School Official (PDSO) through the Student Exchange Visitor Program (SEVP).
• Evaluate all official college transcripts and award transfer credits toward a student’s program of study.
• Oversee all aspects of the Student Information Systems (SIS) regarding admissions applications, registration, and enrollment.
• Provide training and support for college personnel with the Student Information System (SIS).
• Administer credit for prior learning by evaluating and awarding academic credit for demonstrated subject matter competency gained through prior academic coursework, nonacademic learning, professional work experience, military training, and other nontraditional learning experiences.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Knowledge of general office practices, procedures, and administrative operations.
• Strong organizational, oral, written communication, and computer skills.
• Capacity to manage multiple priorities, meet deadlines, and adapt to changing priorities in a fast-paced, team-oriented environment.
• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Strong analytical, problem-solving, and decision-making skills.
• Advanced proficiency with current Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Demonstrated experience supervising, leading, or facilitating the work of others.

Additional Factors That May Be Considered Include

• Demonstrated success working within a higher education environment and understanding of academic policies and procedures.
• Previous experience utilizing PeopleSoft Student Information System (SIS) or comparable student information systems to support complex college processes.
• Knowledge of federal regulations governing international students, including the Student and Exchange Visitor Program (SEVP), and experience providing services to international student populations.
• Demonstrated leadership skills with the ability to coordinate the work of others while maintaining high-quality customer service.

Operation of a State Vehicle No Supervises Employees Yes Required Travel As needed.

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Additional Information Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/.

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.