Admissions and Financial Aid Operations Coordinator

Lakeside School; Washington (District of Columbia); Sur place; USD 71 000 - 75 000; Plein temps

Résumé du poste

Lakeside School in Washington, DC is seeking an Admissions Operations Coordinator to join an eight-person team and manage the office’s admissions processes, databases, and reports. The role emphasizes customer service, meticulous project management, and cultural awareness in interactions with current and prospective Lakeside families.

The ideal candidate has a four-year college degree, 2–5 years in admissions or a related office, and experience with Aryval, Veracross, and Clarity.

Qualifications

• Four-year college degree.
• Two to five years of experience in admissions and financial aid or another office preferred.
• Ability to learn new data systems and data processes quickly, ability to problem solve and think creatively.
• Experience with Google Suite and Microsoft 365.
• Demonstrated cultural awareness, including knowledge of themselves and the cultural lenses they bring to interactions.
• Satisfactory completion of three criminal background checks.

Responsabilités

• Coordinate admissions processes, including updating decision letters and packets in Aryval and releasing admissions decisions.
• Support newsletters and communications for admissions and financial aid.
• Monitor communication with prospective families and manage office inquiries.
• Manage and run reports from Aryval and Veracross; assist with data collection projects.
• Prepare enrollment contracts and coordinate with Business and Development Offices; update New Families webpages.
• Plan and support admissions and financial aid events; manage office operations and communications.

Connaissances

Attention to detail

Project management

Customer service

Cultural awareness

Communication

Google Suite

Microsoft 365

Formation

Bachelor's degree

Outils

Aryval

Clarity

Veracross

Google Workspace

Microsoft 365

Description du poste

Job Description

Job Description

FTE:

1.0 FTEAppointment Year:

Extended YearExempt/Non-Exempt:

Non-Exempt

Job SummaryThe Admissions Operations Coordinator will join an eight-person team that holds itself to the highest standards in its assessment practices, outreach initiatives, financial aid stewardship, and customer service. This essential role coordinates the operations of the office, serves as the point-person for the office’s admissions processes, databases, and reports. The ideal candidate is warm, energetic, a problem-solver, highly-detailed, a planner, and demonstrates a strong understanding of cultural awareness in every interaction with current and prospective members of the Lakeside community. They have a strong ability to successfully execute detail-rich and complex projects, prioritize multiple deadlines, and maintain a friendly and professional demeanor that allow them to develop productive and harmonious working relationships with prospective families and colleagues alike. They enjoy project management and will provide outstanding customer service to families navigating the admission process.

Lakeside: Fast Facts

Responsibilities

Admissions Processes

Developing a calendar to ensure all acceptance packets are mailed according to regional approved dates;Updating all admissions decisions and decision letter templates in Aryval, and ordering any stationery and additional materials for admissions decision packets;Releasing all admissions decisions in Aryval;Supporting the Assistant Director of Community Engagement and Outreach as needed to send monthly admission and financial aid newsletters;Monitoring office communication with prospective and applying families and delegating messages as appropriate;Managing and executing the end-of-season admissions experience surveys;Updating Aryval platform prior to each admission season, maintaining accuracy and providing updates when necessary throughout the year;Updating admissions portion of Lakeside website for each admission season, maintaining accuracy and providing updates when necessary throughout the year

Database Operations and Reporting

Managing the on-time application process to ensure applying families meet deadlines for consideration;Managing the late application process to ensure families meet deadlines for late consideration;Monitoring the status of the prospective students in Clarity and establishing a communications plan to encourage families to submit required material on time;Reviewing materials submitted on behalf of the students daily for accuracy, including report cards, teacher evaluations, administrator forms, and personal reference forms and uploading materials to students’ files or requesting the correct forms from families;Running reports from Aryval and Veracross and assisting with data collection projects as requested

Enrollment Processes

Preparing enrollment contracts for newly-admitted families;Liaising with the Business Office for enrollment processes and with the Development Office for reporting and records reconciliation;Working with Directors of Middle and Upper School Admission & Financial aid to reconcile and update newly admitted family records in Veracross, and to prepare and sending enrollment contracts and communications to newly-admitted families;Updating and maintaining the New Families webpages in coordination with the Assistant Director of Communications

Event Planning and Support

Supporting the logistics, coordination, and execution of admission and financial aid events.Office OperationsSubmitting proposed admissions and financial aid events calendar to the All School Master Calendar and Executive Assistant to the Head of School ahead of the spring calendar summit meeting;Placing all approved admissions and financial aid events on the office calendar;Sending admission and financial aid event calendar invites to all necessary administrators, directors, and related support staff;Responding to email messages received in the general inbox;Responding to all voicemail messages;Inventorying and ordering all office supplies;Reporting attendance – vacation, sick days, personal days – for the office

Requirements and Qualifications

Four-year college degreeTwo to five years of experience in admissions and financial aid or another office preferredAbility to learn new data systems and data processes quickly, ability to problem solve and think creativelyExperience with Google Suite and Microsoft 365Demonstrated cultural awareness, including knowledge of themselves and the cultural lenses they bring to interactions. The candidate will understand different perspectives; interact respectfully with cultures other than their own; and cultivate meaningful relationships with people that have different cultural frameworks.Satisfactory completion of three criminal background checks.The statements in this job description are intended to describe the general nature and level of the work to be performed by (an) individual(s) assigned to this position. They are not an exhaustive list of all duties and responsibilities related to the position. This job description will be reviewed periodically as duties and responsibilities change with business necessity and school policy and procedures. Essential and marginal job functions are subject to modification.

Compensation and Benefits

Salary range: $71,000-$75,000. Pay is based on several factors and may vary depending on job-related knowledge, skills,and experience.Lakeside School is committed to attracting and retaining outstanding candidates and provides a competitive compensation package. Lakeside School offers a competitive compensation package and a comprehensive set of benefits, including:

• Employer-paid medical, dental, and vision insurance (based on FTE)
• Dependent medical and vision subsidy
• Retirement with generous employer contribution
• Life/disability insurance
• Employee Assistance Program
• Flexible spending accounts
• Free lunch
• Free parking
• Bus/bike benefits
• Housing assistance program
• Reduced facility rentals
• Employee Discount Program
• Computer loan program
• Paid holidays and vacation
• Use of school library and gymnasium
• Mentoring
• Professional Development