Admissions Advisor

Florida National University; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

An educational institution in New York is seeking a dedicated professional to recruit and enroll prospective students. Responsibilities include maintaining communication with students, ensuring adherence to university policies, and providing personalized support for active-duty military individuals. The ideal candidate must possess customer service skills and be fluent in both English and Spanish. This role is a full-time position with varied scheduling to accommodate recruitment needs.

Qualifications

• A degree is required (high school, associate, bachelor’s, or master’s).
• Fluent in English and Spanish is mandatory.
• Demonstrated customer service and teamwork skills.

Responsibilities

• Identify, recruit, and enroll prospective students.
• Respond to communications promptly and professionally.
• Maintain knowledge of admissions policies and procedures.
• Support active-duty military students with tailored assistance.
• Complete enrollment documents, maintain admissions records, and support retention efforts.
• Coordinate with academic/administrative units to facilitate the enrollment process.

Skills

Customer Service

Teamwork

Bilingual (English/Spanish)

Teamwork

Education

HS, Associate, bachelor's, or master’s degree

Job description

Florida National University - Florida National University contributes to the education of a diverse student body within the community it serves. FNU employs and develops a faculty of scholars proficient in the art of teaching. We strive to prepare students for employment in their chosen careers through quality education and instruction.

Position Overview

Identify, recruit and enroll prospective students in the programs available at the University.

Key Responsibilities

• Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally.
• Policy Adherence and Ethical Compliance: Ensure strict adherence to the University’s mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities.
• University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self‑studies, and University Commencement Ceremonies.
• Special Projects: Execute special projects assigned by the President or supervisor.
• Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations.
• Assigned Duties: Undertake other assigned duties as required.

Position Responsibilities

• Maintain a thorough knowledge of the University’s policies and procedures pertinent to the admissions process including program requirements, tuition and fees, class schedules, etc. and apply them consistently to student’s enrollment.
• Obtain a thorough knowledge of the University’s objectives, requirements and content of all programs of study offered in order to present complete and factual information to prospective students.
• Identify, recruit and enroll prospective students by conducting interviews with them and parents to provide program information and requirements, by assessing prospective student’s post‑secondary education needs, and by finishing the enrollment process as appropriate.
• Work closely with students to identify, refine, assess and determine student’s educational and career goals, providing ongoing advisement to those students.
• Facilitate the student enrollment process by interacting and collaborating with the academic/administrative units of the institution.

Deliver personalized assistance to active‑duty military students and veterans.

• Organize, maintain, and update all student admissions information in the database, as well as in the students’ file.
• Complete and process all enrollment documents and ensure the student’s file meet audit requirement standards.
• Communicate with students on a regular basis and follow‑up class participation to promote retention and educational continuity.
• Conduct tours of the University for prospective student and parents.
• Maintain a leads management program of prospective students which includes number of leads, follow‑up calls, and enrollments.
• Participate in recruiting activities such as University fairs, career days, education fairs, festivals, and any other activities to promote, develop and maximize enrollment opportunities. This activity may fall on any day including weekends and after regular work hours.

Department of Defense Responsibilities

• Serve as the primary point of contact for active military students, providing personalized guidance through the admissions process and ensuring a smooth transition into academic programs.
• Demonstrate in-depth knowledge of military educational benefits, assisting prospective students in understanding and maximizing the resources available.
• Offer specialized assistance to active military students, addressing their unique needs and challenges during the enrollment process.
• Stay informed about changes in military educational policies and ensure the institution’s compliance with relevant regulations affecting active‑duty students.

Requirements

1. HS, Associate, bachelor’s, or master’s degree
2. English/Spanish required
3. Customer Service and teamwork skills

Schedule

• Monday – Thursday: 2 days from 8:00 am to 5:00 pm and 2 days from 12:00 pm to 9:00 pm
• Fridays alternate (campus closes at 7 pm): 8:00 am to 5:00 pm or 10:00 am to 7:00 pm

Job Type

Full‑time