Admissions Advisor

Nightingale Education Sole Mb; Salt Lake City (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

Nightingale Education Sole Mb seeks an Advisor I, Admissions in Salt Lake City, UT, tasked with the recruitment and enrollment of new learners. As the first point of contact, this role provides exceptional customer service while assisting applicants through the admissions process.

The ideal candidate will have a high school diploma and preferably a Bachelor’s Degree, alongside two years of admissions experience, proficiency in Microsoft Office, and the ability to manage multiple projects.

Qualifications

• High school or general equivalent is required, Bachelor's Degree preferred, or relevant work experience in customer service or sales in lieu of education.
• Demonstrated a minimum of two years of experience in admissions at an accredited institution for post-secondary education.
• Demonstrated proficiency in Microsoft Office including Word, Excel, Outlook, and SharePoint or ability to learn new technology quickly.

Responsibilities

• Initiate outbound calls and handle inbound calls to set appointments.
• Collect and assist with required admissions documents.
• Update and maintain learner records in the learner management system.

Skills

Customer service

Sales experience

Microsoft Office proficiency

CRM and SIS systems

Ability to manage multiple projects

Knowledge of FERPA

Education

High school or general equivalent

Bachelor's Degree preferred

Job description

Job DetailsJob Location: OSC Utah - Salt Lake City, UT 84111

The Advisor I, Admissions plays a pivotal role in the effective recruitment and enrollment of new learners at Nightingale College. Serving as the first point of contact for prospective students, this position delivers exceptional customer service while guiding applicants through the admissions process. The incumbent is responsible for collecting and assisting with the completion of required admissions documents to meet compliance and accreditation standards.

Responsibilities

• Initiate outbound phone calls and receive and handle inbound calls in response to inquiries each day to set appointments and conduct interviews with prospective learners.
• Contact prospective learners to confirm and conduct scheduled appointments, ensuring all necessary information is communicated, any questions are addressed, and adherence to all compliance and accreditation standards is maintained.
• Provide a daily activity report (DAR) to the Supervisor.
• Generate leads by requesting referrals and enter all new inquiry information in the appropriate system.
• Follow the contact strategy and track all correspondence with prospective learners in the appropriate system.
• Utilize the Discover, Commit, Start Application process with prospective learners.
• Assist prospective learners, learner families, and other relevant parties who may be involved in decision-making.
• Invite qualified applicants to apply, ensuring they receive all necessary information and support throughout the application process.
• Answer questions about the appropriate Nursing Program with accuracy.
• Update and maintain learner records in learner management system (LMS).
• Review all required documentation needed for new learner enrollment, resolving any conflicting information in electronic files to ensure accreditation and compliance standards are met.
• Collaborate with other functions to provide the highest level of service for enrolling learners.
• Review the Smarter Measure assessment results to evaluate and determine the suitability of prospective learners for admission to the college.
• Participate in weekly Admissions meetings including 1:1s, coaching meetings, trainings, and team meetings.
• Participate in the successful implementation of other functional projects as they arise.

Qualifications

• High school or general equivalent is required, Bachelor's Degree preferred, or relevant work experience in customer service or sales in lieu of education.
• Demonstrated a minimum of two years of experience in admissions at an accredited institution for post-secondary education.
• Demonstrated proficiency in Microsoft Office including Word, Excel, Outlook, and SharePoint or ability to learn new technology quickly.
• Demonstrated proficiency in CRM and SIS systems.
• Demonstrated ability to effectively work on multiple projects within a dynamic and fast-paced environment.
• Demonstrated proficiency with FERPA is strongly preferred.