Admissions Advisor

Abilene Christian University; Dallas (TX); Remote; USD 45,000 - 60,000; Full time

Job summary

Abilene Christian University is seeking a motivated Admissions Advisor to join the ACU Dallas Admissions team. This full-time role involves guiding students through the enrollment process and providing essential information about programs and university policies. The ideal candidate is goal-oriented, possesses strong communication skills, and is committed to supporting students in achieving their educational goals. The position is remote, offering an opportunity to positively impact prospective students' lives.

Qualifications

• Bachelor's degree required; Master's preferred.
• Strong communication and problem-solving skills.
• Goal-oriented with exceptional interpersonal skills.

Responsibilities

• Conducts student conversations to identify educational goals.
• Advises potential students about enrollment and program options.
• Ensures positive student experiences through effective communication.

Skills

Interpersonal skills

Customer service

Communication

Problem-solving

Organizational skills

Education

Bachelor's degree

Master's preferred

Tools

Proprietary software applications

Job description

About ACU

ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.

Title of Position Admissions Advisor Posting Location Remote Department ACU Dallas Admissions Employee Class Nonexempt Full-time Basic Responsibilities

1. Conducts student conversations and appointments to identify educational goals and disseminate program
information to potential students.

2. Advising potential students about enrollment, transferability, and applicability of previous education,
program options, requirements, and progress

3. Providing information on university policies, practices, and rules, using judgment and discretion

4. Assists potential students regarding financial obligations in partnership with university financial staff

5. Uses professional knowledge and perspective to relate to new and potential students to establish
professional rapport and add to the student experience

Essential Duties

1. Provides effective communication with potential and/or current students via telephone, email and/or in
person.

2. Uses critical thinking and problem-solving skills to address and resolve student issues and ensure positive
student experiences. Addresses potential and/or current student concerns and seeks appropriate resolution
to problems.

3. Assists the student by performing appropriate follow-up and coordination with team members. This
includes working with employees in a team environment and providing accurate student information and
assistance to other team members in and/or outside of their functional area.

4. Monitors student participation and progress through the enrollment process to ensure that students are in
alignment with University policies.

5. Is proactive in identifying potential barriers within the student enrollment process and initiates steps
resulting in resolution.

6. Demonstrates personal and professional integrity (code of ethics?)

7. Assists students in making informed decisions by providing ethical, timely, accurate, and comprehensive
enrollment options and program information.

8. Displays public support and pride in company initiatives, assists others in seeing the positive aspects of a
new initiative, and is seen by other members of the team as a positive influence.

9. Assists with additional work duties or responsibilities as evident or required

10. Performs other duties as assigned or apparent.

Professional Development Requirements

A. Skills

Possess high-level knowledge of the higher education market and industry

Possess a high-level understanding of business, education, technology, counseling, and/or nursing
programs of study

Must be student and advisor-oriented and have the ability to perform multiple tasks efficiently and
effectively

Proven ability to work independently and manage multiple tasks efficiently and effectively

Customer service or advising experience in an educational environment entailing one-on-one
interaction is highly preferred

Must possess a high level of interpersonal and communication skills to accurately convey University
information as described above

Must have an excellent command of professional presentation skills and be comfortable presenting to
groups both large and small

Must be self-motivated and be able to work effectively in a team environment

Computer literate and able to learn proprietary software applications

B. Training Modules Required

Complete New Hire Training Period

Technology Tools Training

Others as development needs dictate

Qualifications

1. Bachelor’s degree required. Masters preferred. (ACU graduate highly preferred)

2. Utilize critical thinking and problem-solving skills

3. Goal oriented and

4. Goal-oriented and driven to assist people with meeting their educational goals

5. Strong organizational skills

6. Ability to travel, must possess a valid driver's license.

7. Able to work flexible hours conducive to contacting students when available.

8. Exceptional communication skills, both verbal and written

Physical Demands

1. Must be able to use a telephone or headset equipment and able to perform work at a computer. Must have the ability to sit for long periods of time – 6- 8 hours.

2. May be required to the manual operation of general office equipment and lift up to 30 pounds.

3. Limited travel may be required – locations vary and some overnight travel may be necessary.

Additional Information

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.