Admission Representative Clerk - Brooklyn Park

SCA Health; Brooklyn Park (MN); On-site; USD 23,000 - 44,000; Full time

Job summary

SCA Health is seeking an Admission Representative Clerk to manage patient registration and scheduling across the clinic network. You will act as a patient advocate, coordinating with surgeons, staff, and patients to ensure a seamless clinic experience.

The role requires 1+ year in healthcare or customer service, familiarity with EHR systems, and strong communication skills. A high school diploma is required, with an associate degree preferred.

Qualifications

• 1+ year of healthcare or customer service experience.
• Familiarity with medical terminology and insurance basics.
• Ability to navigate EHR systems and perform data entry.

Responsibilities

• Register patients with accurate demographic, insurance and contact info.
• Schedule, reschedule, and cancel appointments in the EHR system.
• Verify insurance eligibility and obtain referrals as needed.
• Maintain patient confidentiality per HIPAA regulations.
• Collaborate with staff to ensure smooth patient flow.
• Handle patient inquiries with empathy and escalate when needed.

Skills

Healthcare experience

Customer service

Communication

Multitasking

Office software

Education

High school diploma

Associate degree preferred

Tools

Epic

Cerner

Job description

Overview

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

Responsibilities

Our surgery center is rapidly growing, creating an exciting environment for individuals who want to contribute to a high-performing team. Our Business Office is flexible, dynamic, and supportive, fostering strong collaboration and commitment to excellence. As we continue to advance our operations and elevate the patient's experience, we are seeking excellence-driven individuals with positive attitudes who can adapt in a fast-paced setting and offer meaningful insight into process improvements. This role plays a key part in supporting our growth initiatives and helping us maintain the high patient and physician satisfaction that sets our center apart.

The Admission Representative Clerk is responsible for overseeing patient registration and scheduling for the practice. The Patient Access Representative also acts as a customer advocate and OPA representative, meeting the needs of our surgeons, staff, and patients throughout the clinic experience.

• Answer incoming calls and respond to inquiries or route calls appropriately, interacts with patients in a courteous and professional manner.
• Register patients accurately, including demographic, insurance, and contact information.
• Schedule, reschedule, and cancel appointments using the clinic’s electronic health record (EHR) system.
• Verify insurance eligibility and obtain necessary authorizations or referrals.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Collaborate with clinical and administrative staff to ensure smooth patient flow.
• Assist with administrative tasks such as scanning, filing, and data entry.
• Handle patient complaints or concerns with empathy and elevate when necessary.
• Maintains patient confidentiality.
• Maintains safe work practices.
• Other duties as assigned.

Qualifications

Education Required

• High school diploma or equivalent required; associate degree or healthcare certification preferred

Experience Required

• 1+ year of experience in a healthcare or customer service setting.
• 4-5 years of relevant experience
• Knowledge of medical terminology, insurance plans, and EHR systems (e.g., Epic, Cerner) is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer skills.

Preferred Skills

• Interfaces well with patients, staff, and physicians
• Strong working knowledge of patient access workflows and processes
• Knowledge of EMR software and its use
• Knowledge of basic computer language and functions
• Knowledge and understanding of medical terminology
• Excellent people and communication skills

USD $17.98/Hr. USD $32.60/Hr.