Admission Coordinator

Bristol-Hospice; Merrillville (IN); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Tuition Reimbursement

PTO and Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA & 401(k)

Job summary

Bristol Hospice seeks an Admissions Coordinator to manage day-to-day office operations, triage calls, initiate referrals, verify insurance, and keep the Executive Director apprised of activities. The role supports quality care across home hospice teams.

Responsibilities include liaison with insurers, hospital case managers, and medical staff, plus participating in performance improvement and orientation for new hires.

Qualifications

• One year of hospice experience required.
• Two years of admissions experience required.
• Must be 18 years or older.
• PR certification preferred.

Responsibilities

• Triage calls from patients, families, physicians, and staff.
• Initiate referral process and verify insurance.
• Maintain liaison with ED and keep them informed.
• Coordinate with hospital case managers for resource options.
• Accept referrals from medical staff and private individuals.
• Ensure compliance with regulatory, licensing, and accreditation requirements.
• Monitor census, admissions, discharges, and certification dates.
• Coordinate OASIS transmission and maintain documentation flow.
• Assist with new hire orientation and IDT flow.
• Participate in community health activities.

Skills

Hospice experience

Admissions experience

Organizational skills

Communication skills

Job description

Customer service is the name of the game and as an Admissions Coordinator you will play a pivotal role in the day to day office operations.You will triage the incoming calls from patients and families, initiate the referral process, verify insurance, keep the Executive Director informed on the day to day activities, and so much more.Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity. For more information about Bristol Hospice, visit bristolhospice.com or follow us on LinkedIn.Our CultureOur culture is cultivated using the following values:Integrity: We are honest and professional.Trust: We count on each other.Excellence: We strive to always do our best and look for ways to improve and excel.Accountability: We accept responsibility for our actions, attitudes, and mistakes.Mutual Respect: We treat others the way we want to be treated.On an Average Day You Will:(includes, but not limited to)Promote an environment which facilitates quality care, customer service and a spirit of cooperation among home care team membersAct as a liaison between private, HMO or federally funded insurance companies and the agencyTriage incoming calls related to patients, families, physicians and staffInitiate referral process as outlined in department specific procedureAct as a liaison for hospital case managers providing resource information options to help coordinate services as neededAccept information for patient referrals for agency services from medical office staff, physicians, hospital discharge planners and private individualsVerify MD licensureKeep ED informed of day-to-day activities, insurance case issues and patient care concernsWork with ED to keep agency in compliance with all regulatory, licensing and accreditation requirementsActively participate in performance improvement activities as directed by EDCollect data from clinical records and field staff, for insurance verification to staff treatment plans and services needed by patientsKeep ED informed of day-to-day activities, personal accomplishments, staff concerns and problemsAssist with new hire orientationCo-facilitate IDT with ED as needed to ensure flow of process and documentationMonitor census and track homecare admissions, discharges, certification and re- certification dates on all patients and provide this information for IDT to staff providing services to patientsCoordinate OASIS transmission to the state meeting regulatory guidelinesParticipate in and assists with community activities, i.e. health fairs, conventions, community education programs, etc. as assigned by the Executive DirectorAll other duties as assignedRequirements:Must have one (1) year hospice experienceMust have two (2) years of admissions experienceMust be 18 years oldPR certification preferredWe Got the Perks:Tuition ReimbursementPTO and Paid HolidaysMedical, Dental, Vision, Life Insurance, and moreHSA & 401(k) availableMileage Reimbursement for applicable positionsAdvanced training programsPassionate company culture committed to the highest standard of care in the hospice industryJoin a Team that embraces the reverence of life!EEOC StatementBristol Hospice is an equal-opportunity employer. Our success depends upon our ability to create and maintain a diverse and supportive work environment where individuality is promoted. Bristol puts high priority on the worth of every person. We do not base our hiring decisions on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.